Terms and conditions of use
TERMS AND CONDITIONS OF USE
Published on 10/01/2025
Using the website https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”) implies full acceptance of the terms and conditions of use described below. These terms and conditions of use may be modified or supplemented at any time, so users of the Site are encouraged to review them regularly.
The Site is normally accessible to users at any time. However, a technical maintenance interruption may be decided by the Site, which will endeavor to inform users of the dates and times of the intervention in advance.
The Site is regularly updated by https://www.hotelscharmedesign.com. Similarly, the terms and conditions of use may be modified at any time: they are binding on the user, who is invited to refer to them as often as possible to remain informed.
1 – Owner
This website, accessible at the address https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”), is owned by the company SAS CHARME&DESIGN (hereinafter Hotel du Château).
Company details:
• Legal entity: SAS CHARME&DESIGN
• Trade name: Hotel du Château (Group: HOTELS CHARME & DESIGN CARCASSONNE)
• Headquarters: 2, rue Camille Saint SAENS, 11000 Carcassonne, France
• SIRET: 428 581 656 00017
• VAT number: FR86 428 581 656
• Activity code (NAF/APE): Hotels and similar accommodation (5510Z)
• Legal form: Simplified Joint Stock Company (SAS)
• RCS: Carcassonne
• Share capital: €80,000
• Legal representative: Stéphane RIVES as President
• Publication manager: Stéphane RIVES as President
• Data Protection Officer (DPO): Stéphane RIVES as President
• CNIL declaration number: 1660367 V0
Contact details:
• Address: 2, rue Camille Saint SAENS, 11000 Carcassonne, France
• Phone: +33 4 68 11 38 38
• Email: contact@hotelduchateau.net
• Reservation email: contact@hotelduchateau.net
• Data processing contact email: contact@hotelduchateau.net
• Website: https://www.hotelscharmedesign.com
2 – Design
This website, accessible at https://www.hotelscharmedesign.com, was designed and developed by Diadao Productive, a Limited Liability Company (SARL) with a share capital of €100,000, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with an EU VAT number FR34443748397, headquartered at Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France.
Contact details for Diadao:
• Address: Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France
• Phone: +33 (0)4 67 40 22 73
• Email: contact@diadao.fr
• Website: https://www.diadao.fr
3 – Hosting
The Site, accessible at https://www.hotelscharmedesign.com, is hosted by o2switch, a Simplified Joint Stock Company (SAS) with a share capital of €100,000, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, headquartered at Chemin des Pardiaux, 63000 Clermont-Ferrand, France.
Contact details for o2switch:
• Address: Chemin des Pardiaux, 63000 Clermont-Ferrand, France
• Phone: +33 4 44 44 60 40
• Website: https://www.o2switch.fr
4 – Website content and intellectual property
The Site and its components may contain confidential information or information protected under intellectual property law or other applicable legislation.
Unless otherwise indicated, the content of the Site, including its structure, text, animated or still images, and sounds, is the exclusive property of SAS CHARME&DESIGN. Users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, transferring, sublicensing, or transferring any element of the Site or its content, except for personal use.
Any full or partial representation of the Site or its content, by any means, without the express prior authorization of SAS CHARME&DESIGN, is prohibited and constitutes infringement punishable under intellectual property law.
Credits:
• Text: SAS CHARME&DESIGN
• Photos: SAS CHARME&DESIGN
5 – License for Use of Website Content
By simply connecting to the Site, the user acknowledges and accepts a license granted by SAS CHARME&DESIGN for the use of the Site’s Content, strictly limited to the following mandatory conditions:
This license is granted on a non-exclusive and non-transferable basis. The right of use granted to the user is personal and private. In other words, any reproduction of the website content on any medium for collective or professional use, including internal use within a company, is prohibited. Similarly, any communication of this content via electronic means, including on a company’s intranet or extranet, is also prohibited.
The right of use only includes authorization to view the Site and its content. This use solely allows reproduction for storage purposes to enable display on a single workstation screen and one reproduction for backup purposes or printing on paper. Any other use is subject to the prior and explicit authorization of SAS CHARME&DESIGN. Violation of these provisions exposes the offender and all responsible parties to the criminal and civil penalties provided by French law.
6 – Technical Data Limitations
The Site uses the CMS technology WordPress (PHP, HTML, JavaScript, CSS).
The Site cannot be held responsible for material damages resulting from the use of the Site. Moreover, the user agrees to access the Site using recent hardware, free of viruses, and with an up-to-date web browser.
The Site is hosted by a service provider, O2Switch SAS, within the European Union territory in compliance with the General Data Protection Regulation (GDPR: n° 2016-679).
The objective is to provide a service that ensures the highest level of accessibility. The hosting provider ensures service continuity 24 hours a day, every day of the year. However, it reserves the right to interrupt hosting services for the shortest possible duration, particularly for maintenance purposes, infrastructure improvements, infrastructure failures, or if services generate abnormal traffic.
SAS CHARME&DESIGN cannot be held responsible for internet network failures, telephone line issues, or hardware malfunctions, particularly those resulting from network congestion preventing access to the server.
7 – Data Protection Law
SAS CHARME&DESIGN, with a capital of €80,000, registered in the Carcassonne Trade and Companies Register under number 428 581 656 00017, is responsible for processing data collected on the Site. Stéphane RIVES, as President, is responsible for data collection.
Collected and stored data are hosted by Dylog SAM (Hop2000 solution), a Monegasque Public Limited Company (SAM), registered under number 97 S 03325, and headquartered at Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco. Dylog SAM specializes in comprehensive hotel management systems.
Contact Information:
- Address: Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco
- Email: info@dylogsam.com
- Website: http://www.dylogsam.com/mentions_generales.html
Users are informed that, in accordance with Article 32 of the French Data Protection Act of January 6, 1978 (amended), and the General Data Protection Regulation (GDPR: n° 2016-679), the information provided via forms on the Site is necessary to respond to user requests and is intended for departments responsible for handling such requests.
Information collected via forms on this Site will be retained for 36 months for occasional visitors and 60 months for customers of SAS CHARME&DESIGN. After these periods, personal data will be deleted or anonymized.
Under Articles 39 and 40 of the French Data Protection Act and the GDPR, users have the right to access, rectify, update, and delete their data by contacting Stéphane RIVES via email at contact@hotelduchateau.net or by mail at 2, rue Camille Saint SAENS, 11000 Carcassonne, France. Requests must include the subject “Rights regarding data privacy” and a copy of proof of identity.
The Site also provides a form to exercise these rights, accessible via the following link: https://www.hotelscharmedesign.com/formulaire-rgpd.
Users also have the right to give instructions on the handling of their data after their death.
In accordance with Article 38 of the French Data Protection Act and the GDPR, users may object, for legitimate reasons, to the processing of their data and, without justification or cost, to the use of their data for commercial purposes.
Users must respect the provisions of the French Data Protection Act and GDPR. Violating these provisions may result in criminal penalties. Users must refrain from any unauthorized collection, misuse of personal data, or any act that may infringe on individuals’ privacy or reputation.
8 – Data Security
The website https://www.hotelscharmedesign.com uses the SSL (Secure Socket Layer) protocol, the most widely used in the world. It ensures the security and encryption of information transmitted between SAS CHARME&DESIGN and the users of the website. The success of SSL lies in its incredible simplicity for users.
Browsers indicate the presence of SSL security by displaying a padlock and the “https” protocol in the URL. This means you can send information securely to SAS CHARME&DESIGN.
To ensure the security and confidentiality of personal data, the Site uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and password protection.
When processing personal data, the Site takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
The information necessary to respond to user requests, such as the user’s name, first name, address, and email address, is marked with an asterisk on the collection forms. If the fields marked with an asterisk are not filled out, SAS CHARME&DESIGN will not be able to process the user’s requests.
Subcontractor for Data Storage Solutions
For online reservation services, user data is stored on a centralized server hosted by the provider Reservit.
9 – Reservation and Payment System
When making a reservation on the Site, the browser/user is redirected to a subcontractor offering a solution for managing reservations and payments.
The personal data collected is shared with INTERFACE TECHNOLOGIES and its Reservit solution, a Simplified Joint Stock Company (SAS) with a capital of €50,000, registered under number 415 310 655 00063, and headquartered at Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France.
The data collected with INTERFACE TECHNOLOGIES is used for managing reservations and clients, invoicing and payment processing, and conducting commercial actions and satisfaction surveys.
Contact Information:
- Address: Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France
- Phone: +33 (0)4 86 06 50 50
- Email: contact@reservit.com
- Website: https://www.reservit.com
- Privacy Policy: https://www.reservit.com/donnees-collectees-et-confidentialite
10 – Cookies
When accessing the Site, a cookie may be automatically installed and temporarily stored in the user’s browser or hard drive.
A cookie is a block of data that does not allow users to be identified but is used to record information related to their browsing, making the Site easier to use (e.g., pages viewed, date and time of consultation). The information collected on this Site will be retained for a period of 13 months.
You can configure your browser to be informed of the presence of cookies and, if desired, to refuse them, following the guidelines described at https://www.cnil.fr/fr/cookies-et-autres-traceurs.
Users have the right to access, withdraw, and modify personal data provided via cookies under the conditions described above. Users may also object to the storage of cookies by configuring their browser settings. However, this action will delete all cookies used by the browser, including those used by other websites, which may alter or result in the loss of certain settings or information.
For more information, please consult our Cookie Policy. The operating company invites you to visit the CNIL website for advice on managing cookies in your browser: CNIL website.
11 – Trademarks
The trademarks of SAS CHARME&DESIGN that may appear on the Site are the exclusive property of SAS CHARME&DESIGN. Any total or partial reproduction of these trademarks without the express authorization of SAS CHARME&DESIGN is strictly prohibited.
12 – Hyperlinks & Backlinks
Hyperlinks established on the Site that direct to other resources on the Internet do not engage the responsibility of SAS CHARME&DESIGN. Users of the Site are not permitted to create hyperlinks to this Site without the prior and express authorization of SAS CHARME&DESIGN.
After obtaining the prior and express authorization of SAS CHARME&DESIGN, the hyperlink https://www.hotelscharmedesign.com must be accompanied by a brief and precise descriptive text informing visitors about the nature and purpose of SAS CHARME&DESIGN’s activity. The link must be visible and may be included in the “Partners" section of your website.
To obtain the express prior agreement of SAS CHARME&DESIGN, please contact us via email at contact@hotelduchateau.net or by mail at2, rue Camille Saint SAENS, 11000 Carcassonne, France, specifying “Hyperlinks" in the subject line and including the URL of your website and the location of the link https://www.hotelscharmedesign.com.
13 – Authorization to Reproduce Content
For any information or requests to reproduce content on the Site (texts, graphics, illustrations, animated or static images, and sounds), regardless of the medium, users are invited to send their request via email to contact@hotelduchateau.net. Please specify “Authorization to reproduce" in the subject line and include the specific part of the content you wish to reproduce as well as the context of your request.
14 – Privacy Policy & Consumer Dispute Resolution
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual and may be modified without notice. SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time and without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use. However, SAS CHARME&DESIGN cannot guarantee the accuracy, precision, or completeness of the content available on the Site and encourages users to contact SAS CHARME&DESIGN directly for clarification.
SAS CHARME&DESIGN respects your privacy and is committed to protecting it. This statement aims to inform you about our privacy policy and practices, as well as the choices you can make regarding how your information is collected and used online. The website and our activities are governed by French law. In the event of a dispute arising from your use of our website, French courts will have exclusive jurisdiction. For further details, please consult our Privacy Policy.
In accordance with Articles L. 612-1 and following of the French Consumer Code, all consumers have the right to access free mediation services for the amicable resolution of disputes with a professional, which in this case is SAS CHARME&DESIGN. To this end, SAS CHARME&DESIGN ensures consumers have effective access to a consumer mediation system. The procedures for implementing mediation are specified by decree in the Council of State.
To facilitate access to mediation and in compliance with legal obligations, SAS CHARME&DESIGN designates the following mediator as a point of reference for resolving consumer disputes:
Tourism and Travel Mediator (MTV)
Website to contact the mediator: https://www.mtv.travel/saisir-le-mediateur/
Consumers can directly contact the Tourism and Travel Mediator for unresolved disputes with SAS CHARME&DESIGN by following the instructions provided on the website mentioned above. The mediation request must be made within a reasonable time frame following a written complaint to SAS CHARME&DESIGN.
It is important to note that mediation is a voluntary and non-binding process for both parties. It does not replace traditional legal recourse if mediation fails.
Right of Withdrawal:
Pursuant to Article L. 221-28 of the French Consumer Code, accommodation services offered on the Site by the Hotel are not subject to the right of withdrawal. As a result, services ordered on the Site are exclusively subject to the cancellation and modification conditions outlined in these General Terms, and the Client cannot invoke the right of withdrawal.
Bloctel Do-Not-Call List:
The Bloctel list allows you to register for free on an official list to express your refusal of telephone solicitation: https://www.bloctel.gouv.fr/
15 – Modifications to the Site and General Terms of Use
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual, and SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use.
However, SAS CHARME&DESIGN cannot guarantee the accuracy, precision or exhaustiveness of the content available on the Site and invites the user to contact SAS CHARME&DESIGN directly.
TERMS AND CONDITIONS OF USE
Published on 10/01/2025
Using the website https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”) implies full acceptance of the terms and conditions of use described below. These terms and conditions of use may be modified or supplemented at any time, so users of the Site are encouraged to review them regularly.
The Site is normally accessible to users at any time. However, a technical maintenance interruption may be decided by the Site, which will endeavor to inform users of the dates and times of the intervention in advance.
The Site is regularly updated by https://www.hotelscharmedesign.com. Similarly, the terms and conditions of use may be modified at any time: they are binding on the user, who is invited to refer to them as often as possible to remain informed.
1 – Owner
This website, accessible at https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”), is the property of the company SAS CHARME&DESIGN (hereinafter referred to as Hôtel Le Montmorency).
- Corporate Name: SAS CHARME&DESIGN
- Trade Name: Hôtel Le Montmorency (Group: HOTELS CHARME & DESIGN CARCASSONNE)
- Registered Address: 2, rue Camille Saint SAENS, 11000 Carcassonne, France
- SIRET Number: 428 581 656 00017
- VAT Identification Number: FR86 428 581 656
- Activity (NAF or APE Code): Hotels and similar accommodation (5510Z)
- Legal Form: Simplified Joint Stock Company (SAS)
- RCS Registration: Carcassonne
- Share Capital: €80,000
- Legal Representative: Stéphane RIVES, President
- Publication Manager: Stéphane RIVES, President
- Data Protection Officer (DPO): Stéphane RIVES, President
- CNIL Registration Number: 1660367 V0
Contact Information:
- Address: 2, rue Camille Saint SAENS, 11000 Carcassonne, France
- Phone: +33 (0)4 68 11 96 70
- Email: contact@hotelmontmorency.com
- Booking Email: contact@hotelmontmorency.com
- Data Processing Contact Email: contact@hotelmontmorency.com
- Website: https://www.hotelscharmedesign.com
2 – Design
This website, accessible at https://www.hotelscharmedesign.com, was designed and developed by Diadao Productive, a Limited Liability Company (SARL) with a share capital of €100,000, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with an EU VAT number FR34443748397, headquartered at Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France.
Diadao specializes in:
• Digital and marketing solutions for hospitality and tourism (hotels, restaurants, spas, and other tourism operators).
The Artistic Director of the website is Mr. Serge Bija, the founder of Diadao.
Contact details for Diadao:
• Address: Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France
• Phone: +33 (0)4 67 40 22 73
• Email: contact@diadao.fr
• Website: https://www.diadao.fr
3 – Hosting
The Site, accessible at https://www.hotelscharmedesign.com, is hosted by o2switch, a Simplified Joint Stock Company (SAS) with a share capital of €100,000, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, headquartered at Chemin des Pardiaux, 63000 Clermont-Ferrand, France.
Contact details for o2switch:
• Address: Chemin des Pardiaux, 63000 Clermont-Ferrand, France
• Phone: +33 (0)4 44 44 60 40
• Website: https://www.o2switch.fr
4 – Website content and intellectual property
The Site and its components may contain confidential information or information protected under intellectual property law or other applicable legislation.
Unless otherwise indicated, the content of the Site, including its structure, text, animated or still images, and sounds, is the exclusive property of SAS CHARME&DESIGN. Users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, transferring, sublicensing, or transferring any element of the Site or its content, except for personal use.
Any full or partial representation of the Site or its content, by any means, without the express prior authorization of SAS CHARME&DESIGN, is prohibited and constitutes infringement punishable under intellectual property law.
Credits:
• Text: SAS CHARME&DESIGN
• Photos: SAS CHARME&DESIGN
5 – License for Use of Website Content
By simply connecting to the Site, the user acknowledges and accepts a license granted by SAS CHARME&DESIGN for the use of the Site’s Content, strictly limited to the following mandatory conditions:
This license is granted on a non-exclusive and non-transferable basis. The right of use granted to the user is personal and private. In other words, any reproduction of the website content on any medium for collective or professional use, including internal use within a company, is prohibited. Similarly, any communication of this content via electronic means, including on a company’s intranet or extranet, is also prohibited.
The right of use only includes authorization to view the Site and its content. This use solely allows reproduction for storage purposes to enable display on a single workstation screen and one reproduction for backup purposes or printing on paper. Any other use is subject to the prior and explicit authorization of SAS CHARME&DESIGN. Violation of these provisions exposes the offender and all responsible parties to the criminal and civil penalties provided by French law.
6 – Technical Data Limitations
The Site uses the CMS technology WordPress (PHP, HTML, JavaScript, CSS).
The Site cannot be held responsible for material damages resulting from the use of the Site. Moreover, the user agrees to access the Site using recent hardware, free of viruses, and with an up-to-date web browser.
The Site is hosted by a service provider, O2Switch SAS, within the European Union territory in compliance with the General Data Protection Regulation (GDPR: n° 2016-679).
The objective is to provide a service that ensures the highest level of accessibility. The hosting provider ensures service continuity 24 hours a day, every day of the year. However, it reserves the right to interrupt hosting services for the shortest possible duration, particularly for maintenance purposes, infrastructure improvements, infrastructure failures, or if services generate abnormal traffic.
SAS CHARME&DESIGN cannot be held responsible for internet network failures, telephone line issues, or hardware malfunctions, particularly those resulting from network congestion preventing access to the server.
7 – Data Protection Law
SAS CHARME&DESIGN, with a capital of €80,000, registered in the Carcassonne Trade and Companies Register under number 428 581 656 00017, is responsible for processing data collected on the Site. Stéphane RIVES, as President, is responsible for data collection.
Collected and stored data are hosted by Dylog SAM (Hop2000 solution), a Monegasque Public Limited Company (SAM), registered under number 97 S 03325, and headquartered at Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco. Dylog SAM specializes in comprehensive hotel management systems.
Contact Information:
- Address: Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco
- Email: info@dylogsam.com
- Website: http://www.dylogsam.com/mentions_generales.html
Users are informed that, in accordance with Article 32 of the French Data Protection Act of January 6, 1978 (amended), and the General Data Protection Regulation (GDPR: n° 2016-679), the information provided via forms on the Site is necessary to respond to user requests and is intended for departments responsible for handling such requests.
Information collected via forms on this Site will be retained for 36 months for occasional visitors and 60 months for customers of SAS CHARME&DESIGN. After these periods, personal data will be deleted or anonymized.
Under Articles 39 and 40 of the French Data Protection Act and the GDPR, users have the right to access, rectify, update, and delete their data by contacting Stéphane RIVES via email at contact@hotelmontmorency.com or by mail at 2, rue Camille Saint SAENS, 11000 Carcassonne, France. Requests must include the subject “Rights regarding data privacy” and a copy of proof of identity.
The Site also provides a form to exercise these rights, accessible via the following link: https://www.hotelscharmedesign.com/formulaire-rgpd.
Users also have the right to give instructions on the handling of their data after their death.
In accordance with Article 38 of the French Data Protection Act and the GDPR, users may object, for legitimate reasons, to the processing of their data and, without justification or cost, to the use of their data for commercial purposes.
Users must respect the provisions of the French Data Protection Act and GDPR. Violating these provisions may result in criminal penalties. Users must refrain from any unauthorized collection, misuse of personal data, or any act that may infringe on individuals’ privacy or reputation.
8 – Data Security
The website https://www.hotelscharmedesign.com uses the SSL (Secure Socket Layer) protocol, the most widely used in the world. It ensures the security and encryption of information transmitted between SAS CHARME&DESIGN and the users of the website. The success of SSL lies in its incredible simplicity for users.
Browsers indicate the presence of SSL security by displaying a padlock and the “https” protocol in the URL. This means you can send information securely to SAS CHARME&DESIGN.
To ensure the security and confidentiality of personal data, the Site uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and password protection.
When processing personal data, the Site takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
The information necessary to respond to user requests, such as the user’s name, first name, address, and email address, is marked with an asterisk on the collection forms. If the fields marked with an asterisk are not filled out, SAS CHARME&DESIGN will not be able to process the user’s requests.
Subcontractor for Data Storage Solutions
For online reservation services, user data is stored on a centralized server hosted by the provider Reservit.
9 – Reservation and Payment System
When making a reservation on the Site, the browser/user is redirected to a subcontractor offering a solution for managing reservations and payments.
The personal data collected is shared with INTERFACE TECHNOLOGIES and its Reservit solution, a Simplified Joint Stock Company (SAS) with a capital of €50,000, registered under number 415 310 655 00063, and headquartered at Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France.
The data collected with INTERFACE TECHNOLOGIES is used for managing reservations and clients, invoicing and payment processing, and conducting commercial actions and satisfaction surveys.
Contact Information:
- Address: Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France
- Phone: +33 (0)4 86 06 50 50
- Email: contact@reservit.com
- Website: https://www.reservit.com
- Privacy Policy: https://www.reservit.com/donnees-collectees-et-confidentialite
10 – Cookies
When accessing the Site, a cookie may be automatically installed and temporarily stored in the user’s browser or hard drive.
A cookie is a block of data that does not allow users to be identified but is used to record information related to their browsing, making the Site easier to use (e.g., pages viewed, date and time of consultation). The information collected on this Site will be retained for a period of 13 months.
You can configure your browser to be informed of the presence of cookies and, if desired, to refuse them, following the guidelines described at https://www.cnil.fr/fr/cookies-et-autres-traceurs.
Users have the right to access, withdraw, and modify personal data provided via cookies under the conditions described above. Users may also object to the storage of cookies by configuring their browser settings. However, this action will delete all cookies used by the browser, including those used by other websites, which may alter or result in the loss of certain settings or information.
For more information, please consult our Cookie Policy. The operating company invites you to visit the CNIL website for advice on managing cookies in your browser: CNIL website.
11 – Trademarks
The trademarks of SAS CHARME&DESIGN that may appear on the Site are the exclusive property of SAS CHARME&DESIGN. Any total or partial reproduction of these trademarks without the express authorization of SAS CHARME&DESIGN is strictly prohibited.
12 – Hyperlinks & Backlinks
Hyperlinks established on the Site that direct to other resources on the Internet do not engage the responsibility of SAS CHARME&DESIGN. Users of the Site are not permitted to create hyperlinks to this Site without the prior and express authorization of SAS CHARME&DESIGN.
After obtaining the prior and express authorization of SAS CHARME&DESIGN, the hyperlink https://www.hotelscharmedesign.com must be accompanied by a brief and precise descriptive text informing visitors about the nature and purpose of SAS CHARME&DESIGN’s activity. The link must be visible and may be included in the “Partners" section of your website.
To obtain the express prior agreement of SAS CHARME&DESIGN, please contact us via email at contact@hotelmontmorency.com or by mail at 2, rue Camille Saint SAENS, 11000 Carcassonne, France, specifying “Hyperlinks" in the subject line and including the URL of your website and the location of the link https://www.hotelscharmedesign.com.
13 – Authorization to Reproduce Content
For any information or requests to reproduce content on the Site (texts, graphics, illustrations, animated or static images, and sounds), regardless of the medium, users are invited to send their request via email to contact@hotelmontmorency.com. Please specify “Authorization to reproduce" in the subject line and include the specific part of the content you wish to reproduce as well as the context of your request.
14 – Privacy Policy & Consumer Dispute Resolution
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual and may be modified without notice. SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time and without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use. However, SAS CHARME&DESIGN cannot guarantee the accuracy, precision, or completeness of the content available on the Site and encourages users to contact SAS CHARME&DESIGN directly for clarification.
SAS CHARME&DESIGN respects your privacy and is committed to protecting it. This statement aims to inform you about our privacy policy and practices, as well as the choices you can make regarding how your information is collected and used online. The website and our activities are governed by French law. In the event of a dispute arising from your use of our website, French courts will have exclusive jurisdiction. For further details, please consult our Privacy Policy.
In accordance with Articles L. 612-1 and following of the French Consumer Code, all consumers have the right to access free mediation services for the amicable resolution of disputes with a professional, which in this case is SAS CHARME&DESIGN. To this end, SAS CHARME&DESIGN ensures consumers have effective access to a consumer mediation system. The procedures for implementing mediation are specified by decree in the Council of State.
To facilitate access to mediation and in compliance with legal obligations, SAS CHARME&DESIGN designates the following mediator as a point of reference for resolving consumer disputes:
Tourism and Travel Mediator (MTV)
Website to contact the mediator: https://www.mtv.travel/saisir-le-mediateur/
Consumers can directly contact the Tourism and Travel Mediator for unresolved disputes with SAS CHARME&DESIGN by following the instructions provided on the website mentioned above. The mediation request must be made within a reasonable time frame following a written complaint to SAS CHARME&DESIGN.
It is important to note that mediation is a voluntary and non-binding process for both parties. It does not replace traditional legal recourse if mediation fails.
Right of Withdrawal:
Pursuant to Article L. 221-28 of the French Consumer Code, accommodation services offered on the Site by the Hotel are not subject to the right of withdrawal. As a result, services ordered on the Site are exclusively subject to the cancellation and modification conditions outlined in these General Terms, and the Client cannot invoke the right of withdrawal.
Bloctel Do-Not-Call List:
The Bloctel list allows you to register for free on an official list to express your refusal of telephone solicitation: https://www.bloctel.gouv.fr/
15 – Modifications to the Site and General Terms of Use
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual, and SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use.
However, SAS CHARME&DESIGN cannot guarantee the accuracy, precision or exhaustiveness of the content available on the Site and invites the user to contact SAS CHARME&DESIGN directly.
TERMS AND CONDITIONS OF USE
Published on 10/01/2025
Using the website https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”) implies full acceptance of the terms and conditions of use described below. These terms and conditions of use may be modified or supplemented at any time, so users of the Site are encouraged to review them regularly.
The Site is normally accessible to users at any time. However, a technical maintenance interruption may be decided by the Site, which will endeavor to inform users of the dates and times of the intervention in advance.
The Site is regularly updated by https://www.hotelscharmedesign.com. Similarly, the terms and conditions of use may be modified at any time: they are binding on the user, who is invited to refer to them as often as possible to remain informed.
1 – Owner
This website, accessible at the address https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”), is owned by the company SAS CHARME&DESIGN (hereinafter Hôtel l’Octroi).
Company details:
• Legal entity: SAS CHARME&DESIGN
• Trade name: Hôtel l’Octroi (Group: HOTELS CHARME & DESIGN CARCASSONNE)
• Headquarters: 143, rue Trivalle, 11000 Carcassonne, France
• SIRET: 428 581 656 00017
• VAT number: FR86 428 581 656
• Activity code (NAF/APE): Hotels and similar accommodation (5510Z)
• Legal form: Simplified Joint Stock Company (SAS)
• RCS: Carcassonne
• Share capital: €80,000
• Legal representative: Stéphane RIVES as President
• Publication manager: Stéphane RIVES as President
• Data Protection Officer (DPO): Stéphane RIVES as President
• CNIL declaration number: 1660367 V0
Contact details:
• Address: 143, rue Trivalle, 11000 Carcassonne, France
• Phone: +33 (0)4 68 25 29 08
• Email: contact@hoteloctroi.com
• Reservation email: contact@hoteloctroi.com
• Data processing contact email: contact@hoteloctroi.com
• Website: https://www.hotelscharmedesign.com
2 – Design
This website, accessible at https://www.hotelscharmedesign.com, was designed and developed by Diadao Productive, a Limited Liability Company (SARL) with a share capital of €100,000, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with an EU VAT number FR34443748397, headquartered at Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France.
Diadao specializes in:
• Digital and marketing solutions for hospitality and tourism (hotels, restaurants, spas, and other tourism operators).
The Artistic Director of the website is Mr. Serge Bija, the founder of Diadao.
Contact details for Diadao:
• Address: Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France
• Phone: +33 (0)4 67 40 22 73
• Email: contact@diadao.fr
• Website: https://www.diadao.fr
3 – Hosting
The Site, accessible at https://www.hotelscharmedesign.com, is hosted by o2switch, a Simplified Joint Stock Company (SAS) with a share capital of €100,000, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, headquartered at Chemin des Pardiaux, 63000 Clermont-Ferrand, France.
Contact details for o2switch:
• Address: Chemin des Pardiaux, 63000 Clermont-Ferrand, France
• Phone: +33 (0)4 44 44 60 40
• Website: https://www.o2switch.fr
4 – Website content and intellectual property
The Site and its components may contain confidential information or information protected under intellectual property law or other applicable legislation.
Unless otherwise indicated, the content of the Site, including its structure, text, animated or still images, and sounds, is the exclusive property of SAS CHARME&DESIGN. Users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, transferring, sublicensing, or transferring any element of the Site or its content, except for personal use.
Any full or partial representation of the Site or its content, by any means, without the express prior authorization of SAS CHARME&DESIGN, is prohibited and constitutes infringement punishable under intellectual property law.
Credits:
• Text: SAS CHARME&DESIGN
• Photos: SAS CHARME&DESIGN
5 – License for Use of Website Content
By simply connecting to the Site, the user acknowledges and accepts a license granted by SAS CHARME&DESIGN for the use of the Site’s Content, strictly limited to the following mandatory conditions:
This license is granted on a non-exclusive and non-transferable basis. The right of use granted to the user is personal and private. In other words, any reproduction of the website content on any medium for collective or professional use, including internal use within a company, is prohibited. Similarly, any communication of this content via electronic means, including on a company’s intranet or extranet, is also prohibited.
The right of use only includes authorization to view the Site and its content. This use solely allows reproduction for storage purposes to enable display on a single workstation screen and one reproduction for backup purposes or printing on paper. Any other use is subject to the prior and explicit authorization of SAS CHARME&DESIGN. Violation of these provisions exposes the offender and all responsible parties to the criminal and civil penalties provided by French law.
6 – Technical Data Limitations
The Site uses the CMS technology WordPress (PHP, HTML, JavaScript, CSS).
The Site cannot be held responsible for material damages resulting from the use of the Site. Moreover, the user agrees to access the Site using recent hardware, free of viruses, and with an up-to-date web browser.
The Site is hosted by a service provider, O2Switch SAS, within the European Union territory in compliance with the General Data Protection Regulation (GDPR: n° 2016-679).
The objective is to provide a service that ensures the highest level of accessibility. The hosting provider ensures service continuity 24 hours a day, every day of the year. However, it reserves the right to interrupt hosting services for the shortest possible duration, particularly for maintenance purposes, infrastructure improvements, infrastructure failures, or if services generate abnormal traffic.
SAS CHARME&DESIGN cannot be held responsible for internet network failures, telephone line issues, or hardware malfunctions, particularly those resulting from network congestion preventing access to the server.
7 – Data Protection Law
SAS CHARME&DESIGN, with a capital of €80,000, registered in the Carcassonne Trade and Companies Register under number 428 581 656 00017, is responsible for processing data collected on the Site. Stéphane RIVES, as President, is responsible for data collection.
Collected and stored data are hosted by Dylog SAM (Hop2000 solution), a Monegasque Public Limited Company (SAM), registered under number 97 S 03325, and headquartered at Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco. Dylog SAM specializes in comprehensive hotel management systems.
Contact Information:
- Address: Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco
- Email: info@dylogsam.com
- Website: http://www.dylogsam.com/mentions_generales.html
Users are informed that, in accordance with Article 32 of the French Data Protection Act of January 6, 1978 (amended), and the General Data Protection Regulation (GDPR: n° 2016-679), the information provided via forms on the Site is necessary to respond to user requests and is intended for departments responsible for handling such requests.
Information collected via forms on this Site will be retained for 36 months for occasional visitors and 60 months for customers of SAS CHARME&DESIGN. After these periods, personal data will be deleted or anonymized.
Under Articles 39 and 40 of the French Data Protection Act and the GDPR, users have the right to access, rectify, update, and delete their data by contacting Stéphane RIVES via email at info@hotel-albert1er.com or by mail at 143, rue Trivalle, 11000 Carcassonne, France. Requests must include the subject “Rights regarding data privacy” and a copy of proof of identity.
The Site also provides a form to exercise these rights, accessible via the following link: https://www.hotelscharmedesign.com/formulaire-rgpd.
Users also have the right to give instructions on the handling of their data after their death.
In accordance with Article 38 of the French Data Protection Act and the GDPR, users may object, for legitimate reasons, to the processing of their data and, without justification or cost, to the use of their data for commercial purposes.
Users must respect the provisions of the French Data Protection Act and GDPR. Violating these provisions may result in criminal penalties. Users must refrain from any unauthorized collection, misuse of personal data, or any act that may infringe on individuals’ privacy or reputation.
8 – Data Security
The website https://www.hotelscharmedesign.com uses the SSL (Secure Socket Layer) protocol, the most widely used in the world. It ensures the security and encryption of information transmitted between SAS CHARME&DESIGN and the users of the website. The success of SSL lies in its incredible simplicity for users.
Browsers indicate the presence of SSL security by displaying a padlock and the “https” protocol in the URL. This means you can send information securely to SAS CHARME&DESIGN.
To ensure the security and confidentiality of personal data, the Site uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and password protection.
When processing personal data, the Site takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
The information necessary to respond to user requests, such as the user’s name, first name, address, and email address, is marked with an asterisk on the collection forms. If the fields marked with an asterisk are not filled out, SAS CHARME&DESIGN will not be able to process the user’s requests.
Subcontractor for Data Storage Solutions
For online reservation services, user data is stored on a centralized server hosted by the provider Reservit.
9 – Reservation and Payment System
When making a reservation on the Site, the browser/user is redirected to a subcontractor offering a solution for managing reservations and payments.
The personal data collected is shared with INTERFACE TECHNOLOGIES and its Reservit solution, a Simplified Joint Stock Company (SAS) with a capital of €50,000, registered under number 415 310 655 00063, and headquartered at Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France.
The data collected with INTERFACE TECHNOLOGIES is used for managing reservations and clients, invoicing and payment processing, and conducting commercial actions and satisfaction surveys.
Contact Information:
- Address: Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France
- Phone: +33 (0)4 86 06 50 50
- Email: contact@reservit.com
- Website: https://www.reservit.com
- Privacy Policy: https://www.reservit.com/donnees-collectees-et-confidentialite
10 – Cookies
When accessing the Site, a cookie may be automatically installed and temporarily stored in the user’s browser or hard drive.
A cookie is a block of data that does not allow users to be identified but is used to record information related to their browsing, making the Site easier to use (e.g., pages viewed, date and time of consultation). The information collected on this Site will be retained for a period of 13 months.
You can configure your browser to be informed of the presence of cookies and, if desired, to refuse them, following the guidelines described at https://www.cnil.fr/fr/cookies-et-autres-traceurs.
Users have the right to access, withdraw, and modify personal data provided via cookies under the conditions described above. Users may also object to the storage of cookies by configuring their browser settings. However, this action will delete all cookies used by the browser, including those used by other websites, which may alter or result in the loss of certain settings or information.
For more information, please consult our Cookie Policy. The operating company invites you to visit the CNIL website for advice on managing cookies in your browser: CNIL website.
11 – Trademarks
The trademarks of SAS CHARME&DESIGN that may appear on the Site are the exclusive property of SAS CHARME&DESIGN. Any total or partial reproduction of these trademarks without the express authorization of SAS CHARME&DESIGN is strictly prohibited.
12 – Hyperlinks & Backlinks
Hyperlinks established on the Site that direct to other resources on the Internet do not engage the responsibility of SAS CHARME&DESIGN. Users of the Site are not permitted to create hyperlinks to this Site without the prior and express authorization of SAS CHARME&DESIGN.
After obtaining the prior and express authorization of SAS CHARME&DESIGN, the hyperlink https://www.hotelscharmedesign.com must be accompanied by a brief and precise descriptive text informing visitors about the nature and purpose of SAS CHARME&DESIGN’s activity. The link must be visible and may be included in the “Partners" section of your website.
To obtain the express prior agreement of SAS CHARME&DESIGN, please contact us via email at contact@hoteloctroi.com or by mail at 143, rue Trivalle, 11000 Carcassonne, France, specifying “Hyperlinks" in the subject line and including the URL of your website and the location of the link https://www.hotelscharmedesign.com.
13 – Authorization to Reproduce Content
For any information or requests to reproduce content on the Site (texts, graphics, illustrations, animated or static images, and sounds), regardless of the medium, users are invited to send their request via email to contact@hoteloctroi.com. Please specify “Authorization to reproduce" in the subject line and include the specific part of the content you wish to reproduce as well as the context of your request.
14 – Privacy Policy & Consumer Dispute Resolution
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual and may be modified without notice. SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time and without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use. However, SAS CHARME&DESIGN cannot guarantee the accuracy, precision, or completeness of the content available on the Site and encourages users to contact SAS CHARME&DESIGN directly for clarification.
SAS CHARME&DESIGN respects your privacy and is committed to protecting it. This statement aims to inform you about our privacy policy and practices, as well as the choices you can make regarding how your information is collected and used online. The website and our activities are governed by French law. In the event of a dispute arising from your use of our website, French courts will have exclusive jurisdiction. For further details, please consult our Privacy Policy.
In accordance with Articles L. 612-1 and following of the French Consumer Code, all consumers have the right to access free mediation services for the amicable resolution of disputes with a professional, which in this case is SAS CHARME&DESIGN. To this end, SAS CHARME&DESIGN ensures consumers have effective access to a consumer mediation system. The procedures for implementing mediation are specified by decree in the Council of State.
To facilitate access to mediation and in compliance with legal obligations, SAS CHARME&DESIGN designates the following mediator as a point of reference for resolving consumer disputes:
Tourism and Travel Mediator (MTV)
Website to contact the mediator: https://www.mtv.travel/saisir-le-mediateur/
Consumers can directly contact the Tourism and Travel Mediator for unresolved disputes with SAS CHARME&DESIGN by following the instructions provided on the website mentioned above. The mediation request must be made within a reasonable time frame following a written complaint to SAS CHARME&DESIGN.
It is important to note that mediation is a voluntary and non-binding process for both parties. It does not replace traditional legal recourse if mediation fails.
Right of Withdrawal:
Pursuant to Article L. 221-28 of the French Consumer Code, accommodation services offered on the Site by the Hotel are not subject to the right of withdrawal. As a result, services ordered on the Site are exclusively subject to the cancellation and modification conditions outlined in these General Terms, and the Client cannot invoke the right of withdrawal.
Bloctel Do-Not-Call List:
The Bloctel list allows you to register for free on an official list to express your refusal of telephone solicitation: https://www.bloctel.gouv.fr/
15 – Modifications to the Site and General Terms of Use
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual, and SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use.
However, SAS CHARME&DESIGN cannot guarantee the accuracy, precision or exhaustiveness of the content available on the Site and invites the user to contact SAS CHARME&DESIGN directly.
TERMS AND CONDITIONS OF USE
Published on 10/01/2025
Using the website https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”) implies full acceptance of the terms and conditions of use described below. These terms and conditions of use may be modified or supplemented at any time, so users of the Site are encouraged to review them regularly.
The Site is normally accessible to users at any time. However, a technical maintenance interruption may be decided by the Site, which will endeavor to inform users of the dates and times of the intervention in advance.
The Site is regularly updated by https://www.hotelscharmedesign.com. Similarly, the terms and conditions of use may be modified at any time: they are binding on the user, who is invited to refer to them as often as possible to remain informed.
1 – Owner
This website, accessible at the address https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”), is owned by the company SAS CHARME&DESIGN (hereinafter Domaine de la JASSO).
Company details:
• Legal entity: SAS CHARME&DESIGN
• Trade name: Domaine de la JASSO (Group: HOTELS CHARME & DESIGN CARCASSONNE)
• Headquarters: Domaine de la Jasso Chemin de la Jasso, 11000 Carcassonne, France
• SIRET: 428 581 656 00017
• VAT number: FR86 428 581 656
• Activity code (NAF/APE): Hotels and similar accommodation (5510Z)
• Legal form: Simplified Joint Stock Company (SAS)
• RCS: Carcassonne
• Share capital: €80,000
• Legal representative: Stéphane RIVES as President
• Publication manager: Stéphane RIVES as President
• Data Protection Officer (DPO): Stéphane RIVES as President
• CNIL declaration number: 1660367 V0
Contact details:
• Address: Domaine de la Jasso Chemin de la Jasso, 11000 Carcassonne, France
• Phone: +33 4 68 11 38 38
• Email: contact@hotelduchateau.net
• Reservation email: contact@hotelduchateau.net
• Data processing contact email: contact@hotelduchateau.net
• Website: https://www.hotelscharmedesign.com
2 – Design
This website, accessible at https://www.hotelscharmedesign.com, was designed and developed by Diadao Productive, a Limited Liability Company (SARL) with a share capital of €100,000, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with an EU VAT number FR34443748397, headquartered at Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France.
Contact details for Diadao:
• Address: Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France
• Phone: +33 (0)4 67 40 22 73
• Email: contact@diadao.fr
• Website: https://www.diadao.fr
3 – Hosting
The Site, accessible at https://www.hotelscharmedesign.com, is hosted by o2switch, a Simplified Joint Stock Company (SAS) with a share capital of €100,000, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, headquartered at Chemin des Pardiaux, 63000 Clermont-Ferrand, France.
Contact details for o2switch:
• Address: Chemin des Pardiaux, 63000 Clermont-Ferrand, France
• Phone: +33 4 44 44 60 40
• Website: https://www.o2switch.fr
4 – Website content and intellectual property
The Site and its components may contain confidential information or information protected under intellectual property law or other applicable legislation.
Unless otherwise indicated, the content of the Site, including its structure, text, animated or still images, and sounds, is the exclusive property of SAS CHARME&DESIGN. Users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, transferring, sublicensing, or transferring any element of the Site or its content, except for personal use.
Any full or partial representation of the Site or its content, by any means, without the express prior authorization of SAS CHARME&DESIGN, is prohibited and constitutes infringement punishable under intellectual property law.
Credits:
• Text: SAS CHARME&DESIGN
• Photos: SAS CHARME&DESIGN
5 – License for Use of Website Content
By simply connecting to the Site, the user acknowledges and accepts a license granted by SAS CHARME&DESIGN for the use of the Site’s Content, strictly limited to the following mandatory conditions:
This license is granted on a non-exclusive and non-transferable basis. The right of use granted to the user is personal and private. In other words, any reproduction of the website content on any medium for collective or professional use, including internal use within a company, is prohibited. Similarly, any communication of this content via electronic means, including on a company’s intranet or extranet, is also prohibited.
The right of use only includes authorization to view the Site and its content. This use solely allows reproduction for storage purposes to enable display on a single workstation screen and one reproduction for backup purposes or printing on paper. Any other use is subject to the prior and explicit authorization of SAS CHARME&DESIGN. Violation of these provisions exposes the offender and all responsible parties to the criminal and civil penalties provided by French law.
6 – Technical Data Limitations
The Site uses the CMS technology WordPress (PHP, HTML, JavaScript, CSS).
The Site cannot be held responsible for material damages resulting from the use of the Site. Moreover, the user agrees to access the Site using recent hardware, free of viruses, and with an up-to-date web browser.
The Site is hosted by a service provider, O2Switch SAS, within the European Union territory in compliance with the General Data Protection Regulation (GDPR: n° 2016-679).
The objective is to provide a service that ensures the highest level of accessibility. The hosting provider ensures service continuity 24 hours a day, every day of the year. However, it reserves the right to interrupt hosting services for the shortest possible duration, particularly for maintenance purposes, infrastructure improvements, infrastructure failures, or if services generate abnormal traffic.
SAS CHARME&DESIGN cannot be held responsible for internet network failures, telephone line issues, or hardware malfunctions, particularly those resulting from network congestion preventing access to the server.
7 – Data Protection Law
SAS CHARME&DESIGN, with a capital of €80,000, registered in the Carcassonne Trade and Companies Register under number 428 581 656 00017, is responsible for processing data collected on the Site. Stéphane RIVES, as President, is responsible for data collection.
Collected and stored data are hosted by Dylog SAM (Hop2000 solution), a Monegasque Public Limited Company (SAM), registered under number 97 S 03325, and headquartered at Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco. Dylog SAM specializes in comprehensive hotel management systems.
Contact Information:
- Address: Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco
- Email: info@dylogsam.com
- Website: http://www.dylogsam.com/mentions_generales.html
Users are informed that, in accordance with Article 32 of the French Data Protection Act of January 6, 1978 (amended), and the General Data Protection Regulation (GDPR: n° 2016-679), the information provided via forms on the Site is necessary to respond to user requests and is intended for departments responsible for handling such requests.
Information collected via forms on this Site will be retained for 36 months for occasional visitors and 60 months for customers of SAS CHARME&DESIGN. After these periods, personal data will be deleted or anonymized.
Under Articles 39 and 40 of the French Data Protection Act and the GDPR, users have the right to access, rectify, update, and delete their data by contacting Stéphane RIVES via email at contact@hotelduchateau.net or by mail at Domaine de la Jasso Chemin de la Jasso, 11000 Carcassonne, France. Requests must include the subject “Rights regarding data privacy” and a copy of proof of identity.
The Site also provides a form to exercise these rights, accessible via the following link: https://www.hotelscharmedesign.com/formulaire-rgpd.
Users also have the right to give instructions on the handling of their data after their death.
In accordance with Article 38 of the French Data Protection Act and the GDPR, users may object, for legitimate reasons, to the processing of their data and, without justification or cost, to the use of their data for commercial purposes.
Users must respect the provisions of the French Data Protection Act and GDPR. Violating these provisions may result in criminal penalties. Users must refrain from any unauthorized collection, misuse of personal data, or any act that may infringe on individuals’ privacy or reputation.
8 – Data Security
The website https://www.hotelscharmedesign.com uses the SSL (Secure Socket Layer) protocol, the most widely used in the world. It ensures the security and encryption of information transmitted between SAS CHARME&DESIGN and the users of the website. The success of SSL lies in its incredible simplicity for users.
Browsers indicate the presence of SSL security by displaying a padlock and the “https” protocol in the URL. This means you can send information securely to SAS CHARME&DESIGN.
To ensure the security and confidentiality of personal data, the Site uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and password protection.
When processing personal data, the Site takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
The information necessary to respond to user requests, such as the user’s name, first name, address, and email address, is marked with an asterisk on the collection forms. If the fields marked with an asterisk are not filled out, SAS CHARME&DESIGN will not be able to process the user’s requests.
Subcontractor for Data Storage Solutions
For online reservation services, user data is stored on a centralized server hosted by the provider Reservit.
9 – Reservation and Payment System
When making a reservation on the Site, the browser/user is redirected to a subcontractor offering a solution for managing reservations and payments.
The personal data collected is shared with INTERFACE TECHNOLOGIES and its Reservit solution, a Simplified Joint Stock Company (SAS) with a capital of €50,000, registered under number 415 310 655 00063, and headquartered at Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France.
The data collected with INTERFACE TECHNOLOGIES is used for managing reservations and clients, invoicing and payment processing, and conducting commercial actions and satisfaction surveys.
Contact Information:
- Address: Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France
- Phone: +33 (0)4 86 06 50 50
- Email: contact@reservit.com
- Website: https://www.reservit.com
- Privacy Policy: https://www.reservit.com/donnees-collectees-et-confidentialite
10 – Cookies
When accessing the Site, a cookie may be automatically installed and temporarily stored in the user’s browser or hard drive.
A cookie is a block of data that does not allow users to be identified but is used to record information related to their browsing, making the Site easier to use (e.g., pages viewed, date and time of consultation). The information collected on this Site will be retained for a period of 13 months.
You can configure your browser to be informed of the presence of cookies and, if desired, to refuse them, following the guidelines described at https://www.cnil.fr/fr/cookies-et-autres-traceurs.
Users have the right to access, withdraw, and modify personal data provided via cookies under the conditions described above. Users may also object to the storage of cookies by configuring their browser settings. However, this action will delete all cookies used by the browser, including those used by other websites, which may alter or result in the loss of certain settings or information.
For more information, please consult our Cookie Policy. The operating company invites you to visit the CNIL website for advice on managing cookies in your browser: CNIL website.
11 – Trademarks
The trademarks of SAS CHARME&DESIGN that may appear on the Site are the exclusive property of SAS CHARME&DESIGN. Any total or partial reproduction of these trademarks without the express authorization of SAS CHARME&DESIGN is strictly prohibited.
12 – Hyperlinks & Backlinks
Hyperlinks established on the Site that direct to other resources on the Internet do not engage the responsibility of SAS CHARME&DESIGN. Users of the Site are not permitted to create hyperlinks to this Site without the prior and express authorization of SAS CHARME&DESIGN.
After obtaining the prior and express authorization of SAS CHARME&DESIGN, the hyperlink https://www.hotelscharmedesign.com must be accompanied by a brief and precise descriptive text informing visitors about the nature and purpose of SAS CHARME&DESIGN’s activity. The link must be visible and may be included in the “Partners" section of your website.
To obtain the express prior agreement of SAS CHARME&DESIGN, please contact us via email at contact@hotelduchateau.net or by mail atDomaine de la Jasso Chemin de la Jasso, 11000 Carcassonne, France, specifying “Hyperlinks" in the subject line and including the URL of your website and the location of the link https://www.hotelscharmedesign.com.
13 – Authorization to Reproduce Content
For any information or requests to reproduce content on the Site (texts, graphics, illustrations, animated or static images, and sounds), regardless of the medium, users are invited to send their request via email to contact@hotelduchateau.net. Please specify “Authorization to reproduce" in the subject line and include the specific part of the content you wish to reproduce as well as the context of your request.
14 – Privacy Policy & Consumer Dispute Resolution
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual and may be modified without notice. SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time and without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use. However, SAS CHARME&DESIGN cannot guarantee the accuracy, precision, or completeness of the content available on the Site and encourages users to contact SAS CHARME&DESIGN directly for clarification.
SAS CHARME&DESIGN respects your privacy and is committed to protecting it. This statement aims to inform you about our privacy policy and practices, as well as the choices you can make regarding how your information is collected and used online. The website and our activities are governed by French law. In the event of a dispute arising from your use of our website, French courts will have exclusive jurisdiction. For further details, please consult our Privacy Policy.
In accordance with Articles L. 612-1 and following of the French Consumer Code, all consumers have the right to access free mediation services for the amicable resolution of disputes with a professional, which in this case is SAS CHARME&DESIGN. To this end, SAS CHARME&DESIGN ensures consumers have effective access to a consumer mediation system. The procedures for implementing mediation are specified by decree in the Council of State.
To facilitate access to mediation and in compliance with legal obligations, SAS CHARME&DESIGN designates the following mediator as a point of reference for resolving consumer disputes:
Tourism and Travel Mediator (MTV)
Website to contact the mediator: https://www.mtv.travel/saisir-le-mediateur/
Consumers can directly contact the Tourism and Travel Mediator for unresolved disputes with SAS CHARME&DESIGN by following the instructions provided on the website mentioned above. The mediation request must be made within a reasonable time frame following a written complaint to SAS CHARME&DESIGN.
It is important to note that mediation is a voluntary and non-binding process for both parties. It does not replace traditional legal recourse if mediation fails.
Right of Withdrawal:
Pursuant to Article L. 221-28 of the French Consumer Code, accommodation services offered on the Site by the Hotel are not subject to the right of withdrawal. As a result, services ordered on the Site are exclusively subject to the cancellation and modification conditions outlined in these General Terms, and the Client cannot invoke the right of withdrawal.
Bloctel Do-Not-Call List:
The Bloctel list allows you to register for free on an official list to express your refusal of telephone solicitation: https://www.bloctel.gouv.fr/
15 – Modifications to the Site and General Terms of Use
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual, and SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use.
However, SAS CHARME&DESIGN cannot guarantee the accuracy, precision or exhaustiveness of the content available on the Site and invites the user to contact SAS CHARME&DESIGN directly.
TERMS AND CONDITIONS OF USE
Published on 10/01/2025
Using the website https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”) implies full acceptance of the terms and conditions of use described below. These terms and conditions of use may be modified or supplemented at any time, so users of the Site are encouraged to review them regularly.
The Site is normally accessible to users at any time. However, a technical maintenance interruption may be decided by the Site, which will endeavor to inform users of the dates and times of the intervention in advance.
The Site is regularly updated by https://www.hotelscharmedesign.com. Similarly, the terms and conditions of use may be modified at any time: they are binding on the user, who is invited to refer to them as often as possible to remain informed.
1 – Owner
This website, accessible at the address https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”), is owned by SAS HOTEL DES REMPARTS (hereinafter Hôtel Remparts).
Company details:
• Legal entity: SAS HOTEL DES REMPARTS
• Trade name: Hôtel Remparts (Group: HOTELS CHARME & DESIGN CARCASSONNE)
• Headquarters: 6, place Anatole France Aigues Mortes, France
• SIRET: 30031777300012
• VAT number: FR65 300 317 773
• Activity code (NAF/APE): Hotels and similar accommodation (5510Z)
• Legal form: Simplified Joint Stock Company (SAS)
• RCS: Nîmes
• Share capital: 7 622,45€
• Legal representative: Stéphane RIVES as President
• Publication manager: Stéphane RIVES as President
• Data Protection Officer (DPO): Stéphane RIVES as President
• CNIL declaration number: 1660367 V0
Contact details:
• Address: 6, place Anatole France Aigues Mortes, France
• Phone: +33(0)4 66 53 82 77
• Email: contact@hoteldesremparts.net
• Reservation email: contact@hoteldesremparts.net
• Data processing contact email: contact@hoteldesremparts.net
• Website: https://www.hotelscharmedesign.com
2 – Design
This website, accessible at https://www.hotelscharmedesign.com, was designed and developed by Diadao Productive, a Limited Liability Company (SARL) with a share capital of €100,000, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with an EU VAT number FR34443748397, headquartered at Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France.
Diadao specializes in:
Digital and marketing solutions for hospitality and tourism (hotels, restaurants, spas, and other tourism operators).
The Artistic Director of the website is Mr. Serge Bija, the founder of Diadao.
Contact details for Diadao:
• Address: Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France
• Phone: +33 (0)4 67 40 22 73
• Email: contact@diadao.fr
• Website: https://www.diadao.fr
3 – Hosting
The Site, accessible at https://www.hotelscharmedesign.com, is hosted by o2switch, a Simplified Joint Stock Company (SAS) with a share capital of €100,000, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, headquartered at Chemin des Pardiaux, 63000 Clermont-Ferrand, France.
Contact details for o2switch:
• Address: Chemin des Pardiaux, 63000 Clermont-Ferrand, France
• Phone: +33 (0)4 44 44 60 40
• Website: https://www.o2switch.fr
4 – Website content and intellectual property
The Site and its components may contain confidential information or information protected under intellectual property law or other applicable legislation.
Unless otherwise indicated, the content of the Site, including its structure, text, animated or still images, and sounds, is the exclusive property of SAS HOTEL DES REMPARTS. Users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, transferring, sublicensing, or transferring any element of the Site or its content, except for personal use.
Any full or partial representation of the Site or its content, by any means, without the express prior authorization of SAS HOTEL DES REMPARTS, is prohibited and constitutes infringement punishable under intellectual property law.
Credits:
• Text: SAS HOTEL DES REMPARTS
• Photos: SAS HOTEL DES REMPARTS
5 – License to Use Website Content
By merely connecting to the Website, the user acknowledges that they accept from SAS HOTEL DES REMPARTS a license to use the Website Content strictly limited to the following mandatory conditions:
This license is granted on a non-exclusive and non-transferable basis. The right of use granted to the user/visitor is personal and private. In other words, any reproduction of the content of the Website on any medium for collective or professional use, even internally within a company, is strictly prohibited. The same applies to any communication of this content electronically, including via an intranet or extranet within the company.
The right of use includes only the authorization to browse the Website and its content. This use solely includes authorization for reproduction for storage for single-screen display purposes and for making a single backup copy or printing it on paper. Any other use is subject to the prior and express authorization of SAS HOTEL DES REMPARTS. Any violation of these provisions subjects the offender and all responsible parties to civil and criminal penalties as provided for under French law.
6 – Contractual limitations concerning technical data
The Website operates using the WordPress CMS technology (PHP, HTML, JavaScript, CSS).
The Website cannot be held liable for material damages resulting from its use. Furthermore, the user agrees to access the Website using up-to-date hardware free of viruses and an up-to-date web browser.
The Website is hosted by a service provider, O2Switch SAS, located within the European Union and compliant with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The goal is to ensure service continuity and availability at the highest possible level. The hosting provider ensures service continuity 24 hours a day, every day of the year. However, they reserve the right to suspend hosting service for the shortest possible duration, particularly for maintenance, infrastructure improvements, infrastructure malfunctions, or in the case of traffic deemed abnormal.
SAS HOTEL DES REMPARTS cannot be held responsible for internet network issues, telephone line problems, or computer equipment malfunctions, particularly due to network congestion that prevents access to the server.
7 – Data protection law
SAS HOTEL DES REMPARTS, with a capital of €80,000 and registered in the Carcassonne Trade and Companies Register under No. 428 581 656 00017, is responsible for processing the data collected on the Website. Stéphane RIVES, as President, is responsible for the collection of this data.
The data collected and stored is hosted by Dylog SAM (Hop2000 solution), a Monegasque Anonymous Society (SAM), registered with the Trade and Companies Register of Monaco under No. 97 S 03325. The head office is located at Gildo Pastor Center, 7 Rue du Gabian, 98000 Monaco. Dylog SAM specializes in complete hotel management systems.
To contact them:
• Address: Gildo Pastor Center, 7 Rue du Gabian, 98000 Monaco
• Email: info@dylogsam.com
• Website: Dylog SAM General Information
Users are informed that, under Article 32 of the amended Data Protection Act of January 6, 1978, and the General Data Protection Regulation (GDPR: No. 2016-679), the information provided through the forms on the Website is necessary to respond to their requests and is intended for the services responsible for responding to these requests for tracking purposes.
The information collected via the form(s) will be retained for a period of 36 months for occasional visitors and 60 months for customers of SAS HOTEL DES REMPARTS. After these periods, personal data will be deleted or anonymized.
In accordance with Articles 39 and 40 of the amended Data Protection Act of January 6, 1978, and the General Data Protection Regulation (GDPR: No. 2016-679), users have the right to access, correct, update, and delete information concerning them. This can be exercised by contacting Stéphane RIVES via email at contact@hoteldesremparts.net or by post to 6 Place Anatole France, Aigues-Mortes, France. In the subject line of the email or letter, specify “Privacy Rights" and attach a copy of proof of identity.
The Website also provides a form to exercise these rights. Click the following link: GDPR Form.
Users also have the right to give instructions regarding their data after their death. Under Article 38 of the amended Data Protection Act of January 6, 1978, and the GDPR (No. 2016-679), users can also object, for legitimate reasons, to their data being processed or used for commercial prospecting purposes at no cost.
Website users must comply with the provisions of the amended Data Protection Act of January 6, 1978, and the GDPR, violations of which are subject to criminal penalties. Specifically, users must refrain from any unauthorized collection, misuse of personal information, or any act that may harm privacy or the reputation of individuals.
8 – Data security
The website https://www.hotelscharmedesign.com uses the SSL (Secure Socket Layer) security protocol, which is the most widely used in the world. SSL ensures the security and encryption of information transmitted between SAS HOTEL DES REMPARTS and the Website’s users. The key to SSL’s success lies in its incredible simplicity for users.
Browsers indicate the presence of SSL security by displaying a padlock icon and the “https” protocol in the URL. This allows you to transmit information securely to SAS HOTEL DES REMPARTS.
To ensure the security and confidentiality of personal data, the Website uses networks protected by standard devices such as firewalls, pseudonymization, encryption, and passwords.
During the processing of personal data, the Website takes all reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Essential information required to respond to user inquiries, such as name, first name, address, and email address, is marked with an asterisk (*) on data collection forms. If users fail to provide the information marked with an asterisk, SAS HOTEL DES REMPARTS will not be able to process their requests.
Data storage subcontractor:
For online reservation services, user data is stored on a centralized server hosted by the provider Reservit.
9 – Reservation and payment system
When making a reservation on the Website, the user/browser will be redirected to a subcontractor offering a reservation and payment management solution.
Personal data collected is shared with INTERFACE TECHNOLOGIES and its Reservit solution, a simplified joint-stock company (SAS) with a capital of €50,000, registered under commercial registration number 415 310 655 00063, headquartered at Actiparc 1, Building 5, 9001 Avenue Claude Antonetti, 13821 La Penne-sur-Huveaune, France.
Data collected by INTERFACE TECHNOLOGIES is used for:
• Managing reservations and customer relations
• Billing and payment purposes
• Conducting commercial activities and satisfaction surveys
Contact information for INTERFACE TECHNOLOGIES:
• Address: Actiparc 1, Building 5, 9001 Avenue Claude Antonetti, 13821 La Penne-sur-Huveaune, France
• Phone: +33 (0)4 86 06 50 50
• Email: contact@reservit.com
• Website: Reservit
• Privacy Policy: Reservit Privacy Policy
10 – Cookies
When accessing the Website, a cookie may automatically be installed and temporarily stored on the user’s browser or hard drive.
A cookie is a block of data that does not allow users to be identified but is used to record navigation information to facilitate the use of the Website (such as the pages viewed, the date and time of the visit, etc.). The information collected on this Website is retained for a period of 13 months. You can configure your browser to be informed of the presence of cookies and, if necessary, to refuse them, as described at the following address: CNIL – Cookies and Other Trackers.
Users have the right to access, withdraw, and modify the personal data communicated via cookies under the conditions specified above. The user also has the right to oppose the storage of cookies by configuring their browser. However, this action will result in the deletion of all cookies used by the browser, including those used by other websites, which may alter or result in the loss of certain settings or information. For more details, please refer to our Cookie Policy.
The operating company invites you to consult the CNIL website at the following address: CNIL Website, where you can find advice on managing cookies on your browser.
11 – Trademarks
Any trademarks of SAS HOTEL DES REMPARTS present on the Website are the exclusive property of SAS HOTEL DES REMPARTS. Any total or partial reproduction of these trademarks without the express authorization of SAS HOTEL DES REMPARTS is strictly prohibited.
12 – Hyperlinks & Backlinks
Hyperlinks established on the Website directing to other resources on the Internet shall not engage the responsibility of SAS HOTEL DES REMPARTS. Users of the Website may not establish a hyperlink to this Website without the express prior authorization of SAS HOTEL DES REMPARTS.
Once express prior authorization is granted by SAS HOTEL DES REMPARTS, the hyperlink https://www.hotelscharmedesign.com must be accompanied by a brief and precise descriptive text informing users of the relevance and exact nature of SAS HOTEL DES REMPARTS’ activity. The link must be visible and can appear in the “Partners” section of your website.
To obtain the express prior consent of SAS HOTEL DES REMPARTS, please contact us by email at contact@hoteldesremparts.net or by post at 6 Place Anatole France, Aigues-Mortes, France. Please specify “Hyperlinks” in the subject line of your email or letter and include the URL of your website and the location of the link https://www.hotelscharmedesign.com.
13 – Authorization for Content Reproduction
For any information or request regarding the reproduction of content on the Website (texts, graphics, illustrations, animated or non-animated images, and sounds), regardless of the medium, users are invited to send their request by email to contact@hoteldesremparts.net, specifying “Reproduction Authorization” in the subject line. The request must include the portion of the content intended for reproduction as well as the context of the request.
14 – Privacy and Extrajudicial Resolution of Consumer Disputes
SAS HOTEL DES REMPARTS makes every effort to ensure the accuracy and regular updating of the information provided on the Website. However, the information on the Website is not contractual and may be modified without notice. SAS HOTEL DES REMPARTS reserves the right to modify the Website content and these General Terms of Use at any time without prior notice. These changes are binding, and we recommend regularly consulting the Website to verify the current General Terms of Use. Nevertheless, SAS HOTEL DES REMPARTS cannot guarantee the accuracy, precision, or completeness of the Website content and invites users to contact SAS HOTEL DES REMPARTS directly.
SAS HOTEL DES REMPARTS respects your privacy and is committed to protecting it. This statement aims to inform you about our privacy policy and practices, as well as the choices available to you regarding the collection and use of your information online. The Website and our activities are governed by French law. In the event of a dispute arising from your use of our Website, the French courts shall have exclusive jurisdiction. For more information, please consult our Privacy Policy.
In accordance with the provisions of Articles L. 612-1 and following of the French Consumer Code, any consumer has the right to free access to a consumer mediator to amicably resolve disputes with a professional, in this case, SAS HOTEL DES REMPARTS. To this end, SAS HOTEL DES REMPARTS ensures consumers’ effective access to a consumer mediation system. The modalities of implementing the mediation process are specified by decree in the French Council of State.
To facilitate access to mediation and comply with legal obligations, SAS HOTEL DES REMPARTS designates the following mediator as a reference for resolving consumer disputes:
Tourism and Travel Mediator (MTV)
Website for accessing the mediator: https://www.mtv.travel/saisir-le-mediateur/
Consumers may directly contact the Tourism and Travel Mediator in the event of unresolved disputes with SAS HOTEL DES REMPARTS by following the instructions and procedures outlined on the website mentioned above. The mediation request must be made within a reasonable timeframe after submitting a written claim to SAS HOTEL DES REMPARTS.
Please note that mediation is a voluntary and non-binding process for both parties. It does not replace traditional legal remedies in case of mediation failure.
Right of Withdrawal:
Under the provisions of Article L. 221-28 of the French Consumer Code, the accommodation services offered on the Website by the Hotel are not subject to the right of withdrawal. Consequently, services ordered on the Website are exclusively governed by the cancellation and modification terms provided in these General Terms, and the Client cannot invoke the right of withdrawal.
Bloctel Opt-out List:
The Bloctel opt-out list allows you to register for free on an official list to express your refusal of telephone solicitation: https://www.bloctel.gouv.fr/
15 – Modifications to the Website and General Terms of Use
SAS HOTEL DES REMPARTS makes every effort to ensure the accuracy and regular updating of the information provided on the Website. However, the information available on the Website is not contractual, and SAS HOTEL DES REMPARTS reserves the right to modify the content of the Website and these General Terms of Use at any time and without prior notice.
These modifications are binding, and we recommend that you regularly consult the Website to verify the current General Terms of Use. Nevertheless, SAS CHARME&DESIGN cannot guarantee the accuracy, precision, or completeness of the content available on the Website and encourages users to contact SAS CHARME&DESIGN directly for any inquiries.
TERMS AND CONDITIONS OF USE
Published on 10/01/2025
Using the website https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”) implies full acceptance of the terms and conditions of use described below. These terms and conditions of use may be modified or supplemented at any time, so users of the Site are encouraged to review them regularly.
The Site is normally accessible to users at any time. However, a technical maintenance interruption may be decided by the Site, which will endeavor to inform users of the dates and times of the intervention in advance.
The Site is regularly updated by https://www.hotelscharmedesign.com. Similarly, the terms and conditions of use may be modified at any time: they are binding on the user, who is invited to refer to them as often as possible to remain informed.
1 – Owner
This website, accessible at the address https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”), is owned by the company SAS CHARME&DESIGN (hereinafter Spa Gemology).
Company details:
• Legal entity: SAS CHARME&DESIGN
• Trade name: Spa Gemology (Group: HOTELS CHARME & DESIGN CARCASSONNE)
• Headquarters: 2, rue Camille Saint SAENS, 11000 Carcassonne, France
• SIRET: 428 581 656 00017
• VAT number: FR86 428 581 656
• Activity code (NAF/APE): Hotels and similar accommodation (5510Z)
• Legal form: Simplified Joint Stock Company (SAS)
• RCS: Carcassonne
• Share capital: €80,000
• Legal representative: Stéphane RIVES as President
• Publication manager: Stéphane RIVES as President
• Data Protection Officer (DPO): Stéphane RIVES as President
• CNIL declaration number: 1660367 V0
Contact details:
• Address: 2, rue Camille Saint SAENS, 11000 Carcassonne, France
• Phone: +33 4 68 11 38 38
• Email: contact@hotelduchateau.net
• Reservation email: contact@hotelduchateau.net
• Data processing contact email: contact@hotelduchateau.net
• Website: https://www.hotelscharmedesign.com
2 – Design
This website, accessible at https://www.hotelscharmedesign.com, was designed and developed by Diadao Productive, a Limited Liability Company (SARL) with a share capital of €100,000, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with an EU VAT number FR34443748397, headquartered at Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France.
Contact details for Diadao:
• Address: Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France
• Phone: +33 (0)4 67 40 22 73
• Email: contact@diadao.fr
• Website: https://www.diadao.fr
3 – Hosting
The Site, accessible at https://www.hotelscharmedesign.com, is hosted by o2switch, a Simplified Joint Stock Company (SAS) with a share capital of €100,000, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, headquartered at Chemin des Pardiaux, 63000 Clermont-Ferrand, France.
Contact details for o2switch:
• Address: Chemin des Pardiaux, 63000 Clermont-Ferrand, France
• Phone: +33 4 44 44 60 40
• Website: https://www.o2switch.fr
4 – Website content and intellectual property
The Site and its components may contain confidential information or information protected under intellectual property law or other applicable legislation.
Unless otherwise indicated, the content of the Site, including its structure, text, animated or still images, and sounds, is the exclusive property of SAS CHARME&DESIGN. Users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, transferring, sublicensing, or transferring any element of the Site or its content, except for personal use.
Any full or partial representation of the Site or its content, by any means, without the express prior authorization of SAS CHARME&DESIGN, is prohibited and constitutes infringement punishable under intellectual property law.
Credits:
• Text: SAS CHARME&DESIGN
• Photos: SAS CHARME&DESIGN
5 – License for Use of Website Content
By simply connecting to the Site, the user acknowledges and accepts a license granted by SAS CHARME&DESIGN for the use of the Site’s Content, strictly limited to the following mandatory conditions:
This license is granted on a non-exclusive and non-transferable basis. The right of use granted to the user is personal and private. In other words, any reproduction of the website content on any medium for collective or professional use, including internal use within a company, is prohibited. Similarly, any communication of this content via electronic means, including on a company’s intranet or extranet, is also prohibited.
The right of use only includes authorization to view the Site and its content. This use solely allows reproduction for storage purposes to enable display on a single workstation screen and one reproduction for backup purposes or printing on paper. Any other use is subject to the prior and explicit authorization of SAS CHARME&DESIGN. Violation of these provisions exposes the offender and all responsible parties to the criminal and civil penalties provided by French law.
6 – Technical Data Limitations
The Site uses the CMS technology WordPress (PHP, HTML, JavaScript, CSS).
The Site cannot be held responsible for material damages resulting from the use of the Site. Moreover, the user agrees to access the Site using recent hardware, free of viruses, and with an up-to-date web browser.
The Site is hosted by a service provider, O2Switch SAS, within the European Union territory in compliance with the General Data Protection Regulation (GDPR: n° 2016-679).
The objective is to provide a service that ensures the highest level of accessibility. The hosting provider ensures service continuity 24 hours a day, every day of the year. However, it reserves the right to interrupt hosting services for the shortest possible duration, particularly for maintenance purposes, infrastructure improvements, infrastructure failures, or if services generate abnormal traffic.
SAS CHARME&DESIGN cannot be held responsible for internet network failures, telephone line issues, or hardware malfunctions, particularly those resulting from network congestion preventing access to the server.
7 – Data Protection Law
SAS CHARME&DESIGN, with a capital of €80,000, registered in the Carcassonne Trade and Companies Register under number 428 581 656 00017, is responsible for processing data collected on the Site. Stéphane RIVES, as President, is responsible for data collection.
Collected and stored data are hosted by Dylog SAM (Hop2000 solution), a Monegasque Public Limited Company (SAM), registered under number 97 S 03325, and headquartered at Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco. Dylog SAM specializes in comprehensive hotel management systems.
Contact Information:
- Address: Gildo Pastor Center, 7 rue du Gabian, 98000 Monaco
- Email: info@dylogsam.com
- Website: http://www.dylogsam.com/mentions_generales.html
Users are informed that, in accordance with Article 32 of the French Data Protection Act of January 6, 1978 (amended), and the General Data Protection Regulation (GDPR: n° 2016-679), the information provided via forms on the Site is necessary to respond to user requests and is intended for departments responsible for handling such requests.
Information collected via forms on this Site will be retained for 36 months for occasional visitors and 60 months for customers of SAS CHARME&DESIGN. After these periods, personal data will be deleted or anonymized.
Under Articles 39 and 40 of the French Data Protection Act and the GDPR, users have the right to access, rectify, update, and delete their data by contacting Stéphane RIVES via email at contact@hotelduchateau.net or by mail at 2, rue Camille Saint SAENS, 11000 Carcassonne, France. Requests must include the subject “Rights regarding data privacy” and a copy of proof of identity.
The Site also provides a form to exercise these rights, accessible via the following link: https://www.hotelscharmedesign.com/formulaire-rgpd.
Users also have the right to give instructions on the handling of their data after their death.
In accordance with Article 38 of the French Data Protection Act and the GDPR, users may object, for legitimate reasons, to the processing of their data and, without justification or cost, to the use of their data for commercial purposes.
Users must respect the provisions of the French Data Protection Act and GDPR. Violating these provisions may result in criminal penalties. Users must refrain from any unauthorized collection, misuse of personal data, or any act that may infringe on individuals’ privacy or reputation.
8 – Data Security
The website https://www.hotelscharmedesign.com uses the SSL (Secure Socket Layer) protocol, the most widely used in the world. It ensures the security and encryption of information transmitted between SAS CHARME&DESIGN and the users of the website. The success of SSL lies in its incredible simplicity for users.
Browsers indicate the presence of SSL security by displaying a padlock and the “https” protocol in the URL. This means you can send information securely to SAS CHARME&DESIGN.
To ensure the security and confidentiality of personal data, the Site uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and password protection.
When processing personal data, the Site takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
The information necessary to respond to user requests, such as the user’s name, first name, address, and email address, is marked with an asterisk on the collection forms. If the fields marked with an asterisk are not filled out, SAS CHARME&DESIGN will not be able to process the user’s requests.
Subcontractor for Data Storage Solutions
For online reservation services, user data is stored on a centralized server hosted by the provider Reservit.
9 – Reservation and Payment System
When making a reservation on the Site, the browser/user is redirected to a subcontractor offering a solution for managing reservations and payments.
The personal data collected is shared with INTERFACE TECHNOLOGIES and its Reservit solution, a Simplified Joint Stock Company (SAS) with a capital of €50,000, registered under number 415 310 655 00063, and headquartered at Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France.
The data collected with INTERFACE TECHNOLOGIES is used for managing reservations and clients, invoicing and payment processing, and conducting commercial actions and satisfaction surveys.
Contact Information:
- Address: Actiparc 1, Building 5 – 9001 Avenue Claude Antonetti – 13821 La Penne sur Huveaune, France
- Phone: +33 (0)4 86 06 50 50
- Email: contact@reservit.com
- Website: https://www.reservit.com
- Privacy Policy: https://www.reservit.com/donnees-collectees-et-confidentialite
10 – Cookies
When accessing the Site, a cookie may be automatically installed and temporarily stored in the user’s browser or hard drive.
A cookie is a block of data that does not allow users to be identified but is used to record information related to their browsing, making the Site easier to use (e.g., pages viewed, date and time of consultation). The information collected on this Site will be retained for a period of 13 months.
You can configure your browser to be informed of the presence of cookies and, if desired, to refuse them, following the guidelines described at https://www.cnil.fr/fr/cookies-et-autres-traceurs.
Users have the right to access, withdraw, and modify personal data provided via cookies under the conditions described above. Users may also object to the storage of cookies by configuring their browser settings. However, this action will delete all cookies used by the browser, including those used by other websites, which may alter or result in the loss of certain settings or information.
For more information, please consult our Cookie Policy. The operating company invites you to visit the CNIL website for advice on managing cookies in your browser: CNIL website.
11 – Trademarks
The trademarks of SAS CHARME&DESIGN that may appear on the Site are the exclusive property of SAS CHARME&DESIGN. Any total or partial reproduction of these trademarks without the express authorization of SAS CHARME&DESIGN is strictly prohibited.
12 – Hyperlinks & Backlinks
Hyperlinks established on the Site that direct to other resources on the Internet do not engage the responsibility of SAS CHARME&DESIGN. Users of the Site are not permitted to create hyperlinks to this Site without the prior and express authorization of SAS CHARME&DESIGN.
After obtaining the prior and express authorization of SAS CHARME&DESIGN, the hyperlink https://www.hotelscharmedesign.com must be accompanied by a brief and precise descriptive text informing visitors about the nature and purpose of SAS CHARME&DESIGN’s activity. The link must be visible and may be included in the “Partners" section of your website.
To obtain the express prior agreement of SAS CHARME&DESIGN, please contact us via email at contact@hotelduchateau.net or by mail at2, rue Camille Saint SAENS, 11000 Carcassonne, France, specifying “Hyperlinks" in the subject line and including the URL of your website and the location of the link https://www.hotelscharmedesign.com.
13 – Authorization to Reproduce Content
For any information or requests to reproduce content on the Site (texts, graphics, illustrations, animated or static images, and sounds), regardless of the medium, users are invited to send their request via email to contact@hotelduchateau.net. Please specify “Authorization to reproduce" in the subject line and include the specific part of the content you wish to reproduce as well as the context of your request.
14 – Privacy Policy & Consumer Dispute Resolution
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual and may be modified without notice. SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time and without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use. However, SAS CHARME&DESIGN cannot guarantee the accuracy, precision, or completeness of the content available on the Site and encourages users to contact SAS CHARME&DESIGN directly for clarification.
SAS CHARME&DESIGN respects your privacy and is committed to protecting it. This statement aims to inform you about our privacy policy and practices, as well as the choices you can make regarding how your information is collected and used online. The website and our activities are governed by French law. In the event of a dispute arising from your use of our website, French courts will have exclusive jurisdiction. For further details, please consult our Privacy Policy.
In accordance with Articles L. 612-1 and following of the French Consumer Code, all consumers have the right to access free mediation services for the amicable resolution of disputes with a professional, which in this case is SAS CHARME&DESIGN. To this end, SAS CHARME&DESIGN ensures consumers have effective access to a consumer mediation system. The procedures for implementing mediation are specified by decree in the Council of State.
To facilitate access to mediation and in compliance with legal obligations, SAS CHARME&DESIGN designates the following mediator as a point of reference for resolving consumer disputes:
Tourism and Travel Mediator (MTV)
Website to contact the mediator: https://www.mtv.travel/saisir-le-mediateur/
Consumers can directly contact the Tourism and Travel Mediator for unresolved disputes with SAS CHARME&DESIGN by following the instructions provided on the website mentioned above. The mediation request must be made within a reasonable time frame following a written complaint to SAS CHARME&DESIGN.
It is important to note that mediation is a voluntary and non-binding process for both parties. It does not replace traditional legal recourse if mediation fails.
Right of Withdrawal:
Pursuant to Article L. 221-28 of the French Consumer Code, accommodation services offered on the Site by the Hotel are not subject to the right of withdrawal. As a result, services ordered on the Site are exclusively subject to the cancellation and modification conditions outlined in these General Terms, and the Client cannot invoke the right of withdrawal.
Bloctel Do-Not-Call List:
The Bloctel list allows you to register for free on an official list to express your refusal of telephone solicitation: https://www.bloctel.gouv.fr/
15 – Modifications to the Site and General Terms of Use
SAS CHARME&DESIGN makes every effort to ensure the accuracy and timely updates of the information published on the Site. The information provided on the Site is non-contractual, and SAS CHARME&DESIGN reserves the right to modify the Site content and these General Terms of Use at any time without prior notice. These modifications are binding, and we recommend users regularly check the Site for the latest terms of use. However, SAS CHARME&DESIGN cannot guarantee the accuracy of the information.
TERMS AND CONDITIONS OF USE
Published on 10/01/2025
Using the website https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”) implies full acceptance of the terms and conditions of use described below. These terms and conditions of use may be modified or supplemented at any time, so users of the Site are encouraged to review them regularly.
The Site is normally accessible to users at any time. However, a technical maintenance interruption may be decided by the Site, which will endeavor to inform users of the dates and times of the intervention in advance.
The Site is regularly updated by https://www.hotelscharmedesign.com. Similarly, the terms and conditions of use may be modified at any time: they are binding on the user, who is invited to refer to them as often as possible to remain informed.
1 – Owner
This website, accessible at the address https://www.hotelscharmedesign.com (hereinafter referred to as the “Site”), is owned by SAS CHARME&DESIGN (hereinafter Spa ECLAE).
Company details:
• Legal entity: SAS CHARME&DESIGN
• Trade name: Spa ECLAE (Group: HOTELS CHARME & DESIGN CARCASSONNE)
• Headquarters: 6, place Anatole France Aigues Mortes, France
• SIRET: 30031777300012
• VAT number: FR65 300 317 773
• Activity code (NAF/APE): Hotels and similar accommodation (5510Z)
• Legal form: Simplified Joint Stock Company (SAS)
• RCS: Carcassonne
• Share capital: €7,622.45
• Legal representative: Stéphane RIVES as President
• Publication manager: Stéphane RIVES as President
• Data Protection Officer (DPO): Stéphane RIVES as President
• CNIL declaration number: 1660367 V0
Contact details:
• Address: 6, place Anatole France Aigues Mortes, France
• Phone: +33(0)4 66 53 82 77
• Email: contact@hoteldesremparts.net
• Reservation email: contact@hoteldesremparts.net
• Data processing contact email: contact@hoteldesremparts.net
• Website: https://www.hotelscharmedesign.com
2 – Design
This website, accessible at https://www.hotelscharmedesign.com, was designed and developed by Diadao Productive, a Limited Liability Company (SARL) with a share capital of €100,000, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with an EU VAT number FR34443748397, headquartered at Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France.
Diadao specializes in:
Digital and marketing solutions for hospitality and tourism (hotels, restaurants, spas, and other tourism operators).
The Artistic Director of the website is Mr. Serge Bija, the founder of Diadao.
Contact details for Diadao:
• Address: Zone Ecoparc – 625 Avenue de la Saladelle, 34130 Saint-Aunès, France
• Phone: +33 (0)4 67 40 22 73
• Email: contact@diadao.fr
• Website: https://www.diadao.fr
3 – Hosting
The Site, accessible at https://www.hotelscharmedesign.com, is hosted by o2switch, a Simplified Joint Stock Company (SAS) with a share capital of €100,000, registered in the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, headquartered at Chemin des Pardiaux, 63000 Clermont-Ferrand, France.
Contact details for o2switch:
• Address: Chemin des Pardiaux, 63000 Clermont-Ferrand, France
• Phone: +33 (0)4 44 44 60 40
• Website: https://www.o2switch.fr
4 – Website content and intellectual property
The Site and its components may contain confidential information or information protected under intellectual property law or other applicable legislation.
Unless otherwise indicated, the content of the Site, including its structure, text, animated or still images, and sounds, is the exclusive property of SAS CHARME&DESIGN. Users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, transferring, sublicensing, or transferring any element of the Site or its content, except for personal use.
Any full or partial representation of the Site or its content, by any means, without the express prior authorization of SAS CHARME&DESIGN, is prohibited and constitutes infringement punishable under intellectual property law.
Credits:
• Text: SAS CHARME&DESIGN
• Photos: SAS CHARME&DESIGN
5 – License to Use Website Content
By merely connecting to the Website, the user acknowledges that they accept from SAS HOTEL DES REMPARTS a license to use the Website Content strictly limited to the following mandatory conditions:
This license is granted on a non-exclusive and non-transferable basis. The right of use granted to the user/visitor is personal and private. In other words, any reproduction of the content of the Website on any medium for collective or professional use, even internally within a company, is strictly prohibited. The same applies to any communication of this content electronically, including via an intranet or extranet within the company.
The right of use includes only the authorization to browse the Website and its content. This use solely includes authorization for reproduction for storage for single-screen display purposes and for making a single backup copy or printing it on paper. Any other use is subject to the prior and express authorization of SAS HOTEL DES REMPARTS. Any violation of these provisions subjects the offender and all responsible parties to civil and criminal penalties as provided for under French law.
6 – Contractual limitations concerning technical data
The Website operates using the WordPress CMS technology (PHP, HTML, JavaScript, CSS).
The Website cannot be held liable for material damages resulting from its use. Furthermore, the user agrees to access the Website using up-to-date hardware free of viruses and an up-to-date web browser.
The Website is hosted by a service provider, O2Switch SAS, located within the European Union and compliant with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).
The goal is to ensure service continuity and availability at the highest possible level. The hosting provider ensures service continuity 24 hours a day, every day of the year. However, they reserve the right to suspend hosting service for the shortest possible duration, particularly for maintenance, infrastructure improvements, infrastructure malfunctions, or in the case of traffic deemed abnormal.
SAS HOTEL DES REMPARTS cannot be held responsible for internet network issues, telephone line problems, or computer equipment malfunctions, particularly due to network congestion that prevents access to the server.
7 – Data protection law
SAS HOTEL DES REMPARTS, with a capital of €80,000 and registered in the Carcassonne Trade and Companies Register under No. 428 581 656 00017, is responsible for processing the data collected on the Website. Stéphane RIVES, as President, is responsible for the collection of this data.
The data collected and stored is hosted by Dylog SAM (Hop2000 solution), a Monegasque Anonymous Society (SAM), registered with the Trade and Companies Register of Monaco under No. 97 S 03325. The head office is located at Gildo Pastor Center, 7 Rue du Gabian, 98000 Monaco. Dylog SAM specializes in complete hotel management systems.
To contact them:
• Address: Gildo Pastor Center, 7 Rue du Gabian, 98000 Monaco
• Email: info@dylogsam.com
• Website: Dylog SAM General Information
Users are informed that, under Article 32 of the amended Data Protection Act of January 6, 1978, and the General Data Protection Regulation (GDPR: No. 2016-679), the information provided through the forms on the Website is necessary to respond to their requests and is intended for the services responsible for responding to these requests for tracking purposes.
The information collected via the form(s) will be retained for a period of 36 months for occasional visitors and 60 months for customers of SAS HOTEL DES REMPARTS. After these periods, personal data will be deleted or anonymized.
In accordance with Articles 39 and 40 of the amended Data Protection Act of January 6, 1978, and the General Data Protection Regulation (GDPR: No. 2016-679), users have the right to access, correct, update, and delete information concerning them. This can be exercised by contacting Stéphane RIVES via email at contact@hoteldesremparts.net or by post to 6 Place Anatole France, Aigues-Mortes, France. In the subject line of the email or letter, specify “Privacy Rights" and attach a copy of proof of identity.
The Website also provides a form to exercise these rights. Click the following link: GDPR Form.
Users also have the right to give instructions regarding their data after their death. Under Article 38 of the amended Data Protection Act of January 6, 1978, and the GDPR (No. 2016-679), users can also object, for legitimate reasons, to their data being processed or used for commercial prospecting purposes at no cost.
Website users must comply with the provisions of the amended Data Protection Act of January 6, 1978, and the GDPR, violations of which are subject to criminal penalties. Specifically, users must refrain from any unauthorized collection, misuse of personal information, or any act that may harm privacy or the reputation of individuals.
8 – Data security
The website https://www.hotelscharmedesign.com uses the SSL (Secure Socket Layer) security protocol, which is the most widely used in the world. SSL ensures the security and encryption of information transmitted between SAS HOTEL DES REMPARTS and the Website’s users. The key to SSL’s success lies in its incredible simplicity for users.
Browsers indicate the presence of SSL security by displaying a padlock icon and the “https” protocol in the URL. This allows you to transmit information securely to SAS HOTEL DES REMPARTS.
To ensure the security and confidentiality of personal data, the Website uses networks protected by standard devices such as firewalls, pseudonymization, encryption, and passwords.
During the processing of personal data, the Website takes all reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Essential information required to respond to user inquiries, such as name, first name, address, and email address, is marked with an asterisk (*) on data collection forms. If users fail to provide the information marked with an asterisk, SAS HOTEL DES REMPARTS will not be able to process their requests.
Data storage subcontractor:
For online reservation services, user data is stored on a centralized server hosted by the provider Reservit.
9 – Reservation and payment system
When making a reservation on the Website, the user/browser will be redirected to a subcontractor offering a reservation and payment management solution.
Personal data collected is shared with INTERFACE TECHNOLOGIES and its Reservit solution, a simplified joint-stock company (SAS) with a capital of €50,000, registered under commercial registration number 415 310 655 00063, headquartered at Actiparc 1, Building 5, 9001 Avenue Claude Antonetti, 13821 La Penne-sur-Huveaune, France.
Data collected by INTERFACE TECHNOLOGIES is used for:
• Managing reservations and customer relations
• Billing and payment purposes
• Conducting commercial activities and satisfaction surveys
Contact information for INTERFACE TECHNOLOGIES:
• Address: Actiparc 1, Building 5, 9001 Avenue Claude Antonetti, 13821 La Penne-sur-Huveaune, France
• Phone: +33 (0)4 86 06 50 50
• Email: contact@reservit.com
• Website: Reservit
• Privacy Policy: Reservit Privacy Policy
10 – Cookies
When accessing the Website, a cookie may automatically be installed and temporarily stored on the user’s browser or hard drive.
A cookie is a block of data that does not allow users to be identified but is used to record navigation information to facilitate the use of the Website (such as the pages viewed, the date and time of the visit, etc.). The information collected on this Website is retained for a period of 13 months. You can configure your browser to be informed of the presence of cookies and, if necessary, to refuse them, as described at the following address: CNIL – Cookies and Other Trackers.
Users have the right to access, withdraw, and modify the personal data communicated via cookies under the conditions specified above. The user also has the right to oppose the storage of cookies by configuring their browser. However, this action will result in the deletion of all cookies used by the browser, including those used by other websites, which may alter or result in the loss of certain settings or information. For more details, please refer to our Cookie Policy.
The operating company invites you to consult the CNIL website at the following address: CNIL Website, where you can find advice on managing cookies on your browser.
11 – Trademarks
Any trademarks of SAS HOTEL DES REMPARTS present on the Website are the exclusive property of SAS HOTEL DES REMPARTS. Any total or partial reproduction of these trademarks without the express authorization of SAS HOTEL DES REMPARTS is strictly prohibited.
12 – Hyperlinks & Backlinks
Hyperlinks established on the Website directing to other resources on the Internet shall not engage the responsibility of SAS HOTEL DES REMPARTS. Users of the Website may not establish a hyperlink to this Website without the express prior authorization of SAS HOTEL DES REMPARTS.
Once express prior authorization is granted by SAS HOTEL DES REMPARTS, the hyperlink https://www.hotelscharmedesign.com must be accompanied by a brief and precise descriptive text informing users of the relevance and exact nature of SAS HOTEL DES REMPARTS’ activity. The link must be visible and can appear in the “Partners” section of your website.
To obtain the express prior consent of SAS HOTEL DES REMPARTS, please contact us by email at contact@hoteldesremparts.net or by post at 6 Place Anatole France, Aigues-Mortes, France. Please specify “Hyperlinks” in the subject line of your email or letter and include the URL of your website and the location of the link https://www.hotelscharmedesign.com.
13 – Authorization for Content Reproduction
For any information or request regarding the reproduction of content on the Website (texts, graphics, illustrations, animated or non-animated images, and sounds), regardless of the medium, users are invited to send their request by email to contact@hoteldesremparts.net, specifying “Reproduction Authorization” in the subject line. The request must include the portion of the content intended for reproduction as well as the context of the request.
14 – Privacy and Extrajudicial Resolution of Consumer Disputes
SAS HOTEL DES REMPARTS makes every effort to ensure the accuracy and regular updating of the information provided on the Website. However, the information on the Website is not contractual and may be modified without notice. SAS HOTEL DES REMPARTS reserves the right to modify the Website content and these General Terms of Use at any time without prior notice. These changes are binding, and we recommend regularly consulting the Website to verify the current General Terms of Use. Nevertheless, SAS HOTEL DES REMPARTS cannot guarantee the accuracy, precision, or completeness of the Website content and invites users to contact SAS HOTEL DES REMPARTS directly.
SAS HOTEL DES REMPARTS respects your privacy and is committed to protecting it. This statement aims to inform you about our privacy policy and practices, as well as the choices available to you regarding the collection and use of your information online. The Website and our activities are governed by French law. In the event of a dispute arising from your use of our Website, the French courts shall have exclusive jurisdiction. For more information, please consult our Privacy Policy.
In accordance with the provisions of Articles L. 612-1 and following of the French Consumer Code, any consumer has the right to free access to a consumer mediator to amicably resolve disputes with a professional, in this case, SAS HOTEL DES REMPARTS. To this end, SAS HOTEL DES REMPARTS ensures consumers’ effective access to a consumer mediation system. The modalities of implementing the mediation process are specified by decree in the French Council of State.
To facilitate access to mediation and comply with legal obligations, SAS HOTEL DES REMPARTS designates the following mediator as a reference for resolving consumer disputes:
Tourism and Travel Mediator (MTV)
Website for accessing the mediator: https://www.mtv.travel/saisir-le-mediateur/
Consumers may directly contact the Tourism and Travel Mediator in the event of unresolved disputes with SAS HOTEL DES REMPARTS by following the instructions and procedures outlined on the website mentioned above. The mediation request must be made within a reasonable timeframe after submitting a written claim to SAS HOTEL DES REMPARTS.
Please note that mediation is a voluntary and non-binding process for both parties. It does not replace traditional legal remedies in case of mediation failure.
Right of Withdrawal:
Under the provisions of Article L. 221-28 of the French Consumer Code, the accommodation services offered on the Website by the Hotel are not subject to the right of withdrawal. Consequently, services ordered on the Website are exclusively governed by the cancellation and modification terms provided in these General Terms, and the Client cannot invoke the right of withdrawal.
Bloctel Opt-out List:
The Bloctel opt-out list allows you to register for free on an official list to express your refusal of telephone solicitation: https://www.bloctel.gouv.fr/
15 – Modifications to the Website and General Terms of Use
SAS HOTEL DES REMPARTS makes every effort to ensure the accuracy and regular updating of the information provided on the Website. However, the information available on the Website is not contractual, and SAS HOTEL DES REMPARTS reserves the right to modify the content of the Website and these General Terms of Use at any time and without prior notice.
These modifications are binding, and we recommend that you regularly consult the Website to verify the current General Terms of Use. Nevertheless, SAS CHARME&DESIGN cannot guarantee the accuracy, precision, or completeness of the content available on the Website and encourages users to contact SAS CHARME&DESIGN directly for any inquiries.
