Privacy Policy
Privacy Policy
Published on 01/10/2025
The privacy of your personal information is of utmost importance to us. We understand that your trust in us is our priority, which is why this Privacy Policy applies to our website https://hotelscharmedesign.com (hereinafter referred to as the “Site”) and to all relationships, whether existing or not, between SAS CHARME&DESIGN, its clients, and its partners. We take the protection and respect of users’ privacy on our website seriously and implement necessary measures to ensure it. SAS CHARME&DESIGN is committed to protecting users’ personal data in compliance with the provisions of the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy?
A privacy policy explains, as a user of our website, the personal information we collect about you when you browse our Site. We are committed to respecting the privacy of the personal information we collect, as described below. Users will find in this Privacy Policy details about the personal information collected, the purposes for its use, how it is collected, how users can object to its collection, and the security measures taken to protect personal information. “Personal information” or “personal data” refers to any information that identifies a user, such as names, postal and email addresses, phone numbers, IP addresses, computer login identifiers, etc.
Through the Site, SAS CHARME&DESIGN may collect personal data from anyone who submits a query via the “Contact” section, makes an online booking, or subscribes to the newsletter. The collection and processing of personal data transmitted by the user to SAS CHARME&DESIGN are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
The Site provides a form enabling you to exercise your rights concerning your privacy. Simply click the following button:
Please carefully read this Privacy Policy in conjunction with SAS CHARME&DESIGN’s Cookie Policy.
1 – COLLECTION OF PERSONAL DATA
SAS CHARME&DESIGN may collect and process personal data, as detailed below, when you fill out a contact form or any other form on our site https://hotelscharmedesign.com:
• Name
• First name
• Title
• Company name
• Postal address
• Email address
• Landline/mobile phone number
Additionally, SAS CHARME&DESIGN automatically collects anonymous information regarding your use of our Site and its services. For example, SAS CHARME&DESIGN may automatically record which parts of the website you visit, the internet browser you use, the website you visited before accessing our Site, as well as your IP address.
Although these data do not allow us to identify you personally, they help SAS CHARME&DESIGN generate statistics on website usage and provide more targeted communication. Personal information collected is gathered through the methods outlined in Section “2 – Methods of collecting personal data.”
2 – METHODS OF COLLECTING PERSONAL DATA
Your personal data are collected through the following methods:
• Collaboration with SAS CHARME&DESIGN
• Visiting the website https://hotelscharmedesign.com
• Creating a customer account
• Contact forms
• Quote request forms
• Using SAS CHARME&DESIGN services
• Identity verification
• Subscribing to communications and newsletters (via the Site)
• Correspondence exchanged with or received from SAS CHARME&DESIGN
• Exchanging business cards
• Interactions with establishment personnel
• Opinion surveys
• Cookies (for more details, refer to the Cookie Policy)
The personal data collected by SAS CHARME&DESIGN are explicitly and voluntarily provided by you.
3 – USE OF PERSONAL DATA
https://hotelscharmedesign.com may process all or part of the collected data for the following purposes:
• Facilitate website navigation, manage, and track the services and products ordered by the user.
• Optimize the user experience, quality, management, navigation, and content of SAS CHARME&DESIGN’s website.
• Create and confirm a customer account.
• Monitor customer/prospect relationships regarding reservations.
• Provide SAS CHARME&DESIGN’s goods and services.
• Improve customer service and address your specific needs.
• Contact you via email and/or phone.
• Conduct satisfaction surveys, studies, and optional polls on the Site.
• Send marketing campaigns and targeted advertisements from SAS CHARME&DESIGN, updates, and promotional offers based on your preferences and communication consent.
• Provide personalized advertising content.
• Send quotes, receipts, and invoices.
• Collect statistical data.
• Draft offers.
• Administer contests.
• Execute a contract concluded with SAS CHARME&DESIGN.
• Prevent and combat cyber fraud (spamming, hacking, etc.).
4 – CONFIDENTIALITY OF PERSONAL DATA
SAS CHARME&DESIGN is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or provided to third parties for any reason without your consent, except as necessary to fulfill a request and/or transaction within the framework of customer relationship management, service provision, and their optimization.
5 – RESPONSIBLE PARTY FOR PERSONAL DATA COLLECTION
For personal data collected during the creation of a user account and while navigating the Site, the responsible party for processing personal data is: Stéphane RIVES.
As the data controller, https://hotelscharmedesign.com commits to complying with the current legal framework. This includes:
• Establishing the purposes of its data processing activities.
• Providing its prospects and clients with complete information on data processing from the moment their consent is collected.
• Maintaining a data processing register that accurately reflects the data’s use.
Whenever the Site processes personal data, SAS CHARME&DESIGN takes all reasonable measures to ensure the accuracy and relevance of the personal data concerning the purposes for which it is processed.
6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
https://hotelscharmedesign.com prohibits processing, hosting, or transferring client information to a country outside the European Union or deemed “non-adequate” by the European Commission without first notifying the client. Nevertheless, the Site is free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees regarding the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
The Site does not sell your personal data; it is used solely as necessary or for statistical and analytical purposes. We are committed to not selling, exchanging, or transferring your identifiable personal information to third parties. If SAS CHARME&DESIGN needs to disclose your personal data to third parties, they will be required to use your personal data in accordance with this Privacy Policy.
We believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Notwithstanding the above, SAS CHARME&DESIGN may disclose your personal data in the following cases:
• To competent authorities when required by law or as part of legal proceedings or future legal proceedings, and to guarantee and defend our rights.
• When SAS CHARME&DESIGN or substantially all of its assets are acquired by a third party, your personal data collected by SAS CHARME&DESIGN will constitute one of the transferred assets.
The Site is committed to taking all necessary precautions to preserve the security of your information and to ensure it is not disclosed to unauthorized persons. However, if an incident compromising the integrity or confidentiality of client information is brought to https://hotelscharmedesign.com‘s attention, it will promptly inform the client and provide details of the corrective measures taken.
Additionally, the Site does not collect “sensitive data.”
The personal data of users may be processed by the Site’s subsidiaries and subcontractors (service providers) solely to achieve the purposes outlined in this Privacy Policy, such as:
• The service provider responsible for reservation and payment systems for managing and validating your request.
• The provider for website creation and maintenance, Diadao Productive, a digital agency.
Within the scope of their respective roles and for the purposes mentioned above, the primary individuals who may have access to user data are primarily customer service agents.
In all other cases, SAS CHARME&DESIGN will refrain from selling, renting, or transmitting your personal data to third parties unless it has obtained your authorization and concluded a data processing agreement with the relevant third party, which includes the necessary guarantees of confidentiality and compliance with the protection of your personal and professional data. If you do not wish your personal data to be shared with third parties, you can object during data collection or at any time thereafter, as mentioned in Section “8 – Rights Related to Privacy Protection.”
7 – STORAGE OF PERSONAL DATA
Unless a longer retention period is required or justified by law or compliance with another legal obligation, such as 10 years for accounting records, SAS CHARME&DESIGN will retain your personal data for 12 months to achieve and fulfill the objectives described in the Privacy Policy under Section “3 – Use of Personal Data.”
8 – RIGHTS RELATED TO PRIVACY PROTECTION
In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of the Site have the following rights regarding their privacy protection:
-
Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of user data, or restriction or erasure of personal data (Article 17 GDPR) when the data is inaccurate, incomplete, ambiguous, outdated, or its collection, use, communication, or storage is prohibited.
• Right to withdraw consent at any time (Article 13-2c GDPR).
• Right to limit the processing of user data (Article 18 GDPR).
• Right to object to the processing of user data (Article 21 GDPR).
• Right to data portability for data provided by users when the data is subject to automated processing based on consent or a contract (Article 20 GDPR).
• Right to determine how personal data will be handled after their death and to designate a third party to whom https://hotelscharmedesign.com may or may not disclose their data.
If the Site becomes aware of a user’s death and has no instructions from them, SAS CHARME&DESIGN commits to destroying their data unless retention is necessary for probative purposes or to comply with a legal obligation.
If users wish to exercise these rights, they may notify us by specifying the rights they want to enforce. These requests are free of charge and should be sent to Stéphane RIVES, as Manager, via email at contact@hotelduchateau.net or by mail to SAS CHARME&DESIGN, 2 Rue Camille Saint Saëns, 11000 Carcassonne, specifying in the subject line “Rights Related to Privacy Protection” or by completing the request form accessible via the following button:
In this case, users must indicate the personal data they wish to correct, update, or delete and provide proof of identity (ID card or passport). Requests for data deletion will be subject to the obligations imposed on SAS CHARME&DESIGN by law, particularly regarding the retention or archiving of documents.
Furthermore, users can always update, modify, and/or verify their personal data through their account. If you no longer wish to receive newsletters or promotional emails, you may unsubscribe at any time by clicking the “unsubscribe” button at the bottom of any SAS CHARME&DESIGN email.
9 – PROTECTION OF PERSONAL DATA
SAS CHARME&DESIGN is committed to taking reasonable physical, technological, and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. Additionally, we protect your information offline. Only employees who need to perform specific tasks (e.g., billing or customer service) have access to personally identifiable information.
The data collected and stored via the Site is hosted by an external company, DYLOG SAM, which provides a Property Management System (PMS) software for hotel management and customer relationship management. The DYLOG SAM Hôtel software ensures the implementation of technical and organizational measures within the hotel to appropriately protect user data. Respect for your data is a priority, which is why DYLOG SAM is ISO 9001 certified.
Despite our best efforts, no method of Internet transmission or electronic storage is entirely secure. Consequently, we cannot guarantee absolute security.
If we become aware of a security breach, we will notify affected users so they can take appropriate action. Our incident notification procedures comply with our legal obligations, whether at the national or European level. We are committed to fully informing our clients of any security matters related to their accounts and providing all necessary information to help them meet their regulatory reporting obligations.
No personal information of the Site’s users is published without their knowledge, exchanged, transferred, assigned, or sold to any third parties under any circumstances.
10 – UPDATES TO THE “PRIVACY POLICY”
SAS CHARME&DESIGN reserves the right to update this Privacy Policy by posting a new version on the website https://hotelscharmedesign.com. It is advisable to regularly review the website and the relevant page where the Privacy Policy is displayed to ensure you are aware of any updates.
11 – HYPERLINKS TO OTHER WEBSITES
The Site may contain hyperlinks to other websites. Under no circumstances can SAS CHARME&DESIGN be held responsible for the Privacy Policy or practices regarding privacy on any third-party website.
12 – CONSENT
By using our website https://hotelscharmedesign.com, you are required to accept this Privacy Policy and the General Terms of Use by checking the appropriate boxes when providing information in order to benefit from SAS CHARME&DESIGN’s services.
13 – COMPLAINTS
If you have complaints about how SAS CHARME&DESIGN collects, uses, and/or processes your personal data, you can contact us initially to resolve the issue(s). If this is not satisfactory, Site users can lodge a complaint with the supervisory authorities, specifically the French National Commission on Informatics and Liberty (CNIL), via the following link: https://www.cnil.fr/fr/plaintes.
14 – CONTACT SAS CHARME&DESIGN
If you have any questions regarding the Privacy Policy or how SAS CHARME&DESIGN collects, uses, or processes your personal data, please contact us via email at contact@hotelduchateau.net or by mail at SAS CHARME&DESIGN, 2 Rue Camille Saint Saëns, 11000 Carcassonne.
Privacy Policy
Published on 01/10/2025
The privacy of your personal information is of utmost importance to us. We understand that your trust in us is our priority, which is why this Privacy Policy applies to our website https://hotelscharmedesign.com (hereinafter referred to as the “Site”) and to all relationships, whether existing or not, between SAS CHARME&DESIGN, its clients, and its partners. We take the protection and respect of users’ privacy on our website seriously and implement necessary measures to ensure it. SAS CHARME&DESIGN is committed to protecting users’ personal data in compliance with the provisions of the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy?
A privacy policy explains, as a user of our website, the personal information we collect about you when you browse our Site. We are committed to respecting the privacy of the personal information we collect, as described below. Users will find in this Privacy Policy details about the personal information collected, the purposes for its use, how it is collected, how users can object to its collection, and the security measures taken to protect personal information. “Personal information” or “personal data” refers to any information that identifies a user, such as names, postal and email addresses, phone numbers, IP addresses, computer login identifiers, etc.
Through the Site, SAS CHARME&DESIGN may collect personal data from anyone who submits a query via the “Contact” section, makes an online booking, or subscribes to the newsletter. The collection and processing of personal data transmitted by the user to SAS CHARME&DESIGN are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
The Site provides a form enabling you to exercise your rights concerning your privacy. Simply click the following button:
Please carefully read this Privacy Policy in conjunction with SAS CHARME&DESIGN’s Cookie Policy.
1 – COLLECTION OF PERSONAL DATA
SAS CHARME&DESIGN may collect and process personal data, as detailed below, when you fill out a contact form or any other form on our site https://hotelscharmedesign.com:
• Name
• First name
• Title
• Company name
• Postal address
• Email address
• Landline/mobile phone number
Additionally, SAS CHARME&DESIGN automatically collects anonymous information regarding your use of our Site and its services. For example, SAS CHARME&DESIGN may automatically record which parts of the website you visit, the internet browser you use, the website you visited before accessing our Site, as well as your IP address.
Although these data do not allow us to identify you personally, they help SAS CHARME&DESIGN generate statistics on website usage and provide more targeted communication. Personal information collected is gathered through the methods outlined in Section “2 – Methods of collecting personal data.”
2 – METHODS OF COLLECTING PERSONAL DATA
Your personal data are collected through the following methods:
• Collaboration with SAS CHARME&DESIGN
• Visiting the website https://hotelscharmedesign.com
• Creating a customer account
• Contact forms
• Quote request forms
• Using SAS CHARME&DESIGN services
• Identity verification
• Subscribing to communications and newsletters (via the Site)
• Correspondence exchanged with or received from SAS CHARME&DESIGN
• Exchanging business cards
• Interactions with establishment personnel
• Opinion surveys
• Cookies (for more details, refer to the Cookie Policy)
The personal data collected by SAS CHARME&DESIGN are explicitly and voluntarily provided by you.
3 – USE OF PERSONAL DATA
https://hotelscharmedesign.com may process all or part of the collected data for the following purposes:
• Facilitate website navigation, manage, and track the services and products ordered by the user.
• Optimize the user experience, quality, management, navigation, and content of SAS CHARME&DESIGN’s website.
• Create and confirm a customer account.
• Monitor customer/prospect relationships regarding reservations.
• Provide SAS CHARME&DESIGN’s goods and services.
• Improve customer service and address your specific needs.
• Contact you via email and/or phone.
• Conduct satisfaction surveys, studies, and optional polls on the Site.
• Send marketing campaigns and targeted advertisements from SAS CHARME&DESIGN, updates, and promotional offers based on your preferences and communication consent.
• Provide personalized advertising content.
• Send quotes, receipts, and invoices.
• Collect statistical data.
• Draft offers.
• Administer contests.
• Execute a contract concluded with SAS CHARME&DESIGN.
• Prevent and combat cyber fraud (spamming, hacking, etc.).
4 – CONFIDENTIALITY OF PERSONAL DATA
SAS CHARME&DESIGN is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or provided to third parties for any reason without your consent, except as necessary to fulfill a request and/or transaction within the framework of customer relationship management, service provision, and their optimization.
5 – RESPONSIBLE PARTY FOR PERSONAL DATA COLLECTION
For personal data collected during the creation of a user account and while navigating the Site, the responsible party for processing personal data is: Stéphane RIVES.
As the data controller, https://hotelscharmedesign.com commits to complying with the current legal framework. This includes:
• Establishing the purposes of its data processing activities.
• Providing its prospects and clients with complete information on data processing from the moment their consent is collected.
• Maintaining a data processing register that accurately reflects the data’s use.
Whenever the Site processes personal data, SAS CHARME&DESIGN takes all reasonable measures to ensure the accuracy and relevance of the personal data concerning the purposes for which it is processed.
6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
https://hotelscharmedesign.com prohibits processing, hosting, or transferring client information to a country outside the European Union or deemed “non-adequate” by the European Commission without first notifying the client. Nevertheless, the Site is free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees regarding the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
The Site does not sell your personal data; it is used solely as necessary or for statistical and analytical purposes. We are committed to not selling, exchanging, or transferring your identifiable personal information to third parties. If SAS CHARME&DESIGN needs to disclose your personal data to third parties, they will be required to use your personal data in accordance with this Privacy Policy.
We believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Notwithstanding the above, SAS CHARME&DESIGN may disclose your personal data in the following cases:
• To competent authorities when required by law or as part of legal proceedings or future legal proceedings, and to guarantee and defend our rights.
• When SAS CHARME&DESIGN or substantially all of its assets are acquired by a third party, your personal data collected by SAS CHARME&DESIGN will constitute one of the transferred assets.
The Site is committed to taking all necessary precautions to preserve the security of your information and to ensure it is not disclosed to unauthorized persons. However, if an incident compromising the integrity or confidentiality of client information is brought to https://hotelscharmedesign.com‘s attention, it will promptly inform the client and provide details of the corrective measures taken.
Additionally, the Site does not collect “sensitive data.”
The personal data of users may be processed by the Site’s subsidiaries and subcontractors (service providers) solely to achieve the purposes outlined in this Privacy Policy, such as:
• The service provider responsible for reservation and payment systems for managing and validating your request.
• The provider for website creation and maintenance, Diadao Productive, a digital agency.
Within the scope of their respective roles and for the purposes mentioned above, the primary individuals who may have access to user data are primarily customer service agents.
In all other cases, SAS CHARME&DESIGN will refrain from selling, renting, or transmitting your personal data to third parties unless it has obtained your authorization and concluded a data processing agreement with the relevant third party, which includes the necessary guarantees of confidentiality and compliance with the protection of your personal and professional data. If you do not wish your personal data to be shared with third parties, you can object during data collection or at any time thereafter, as mentioned in Section “8 – Rights Related to Privacy Protection.”
7 – STORAGE OF PERSONAL DATA
Unless a longer retention period is required or justified by law or compliance with another legal obligation, such as 10 years for accounting records, SAS CHARME&DESIGN will retain your personal data for 12 months to achieve and fulfill the objectives described in the Privacy Policy under Section “3 – Use of Personal Data.”
8 – RIGHTS RELATED TO PRIVACY PROTECTION
In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of the Site have the following rights regarding their privacy protection:
-
Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of user data, or restriction or erasure of personal data (Article 17 GDPR) when the data is inaccurate, incomplete, ambiguous, outdated, or its collection, use, communication, or storage is prohibited.
• Right to withdraw consent at any time (Article 13-2c GDPR).
• Right to limit the processing of user data (Article 18 GDPR).
• Right to object to the processing of user data (Article 21 GDPR).
• Right to data portability for data provided by users when the data is subject to automated processing based on consent or a contract (Article 20 GDPR).
• Right to determine how personal data will be handled after their death and to designate a third party to whom https://hotelscharmedesign.com may or may not disclose their data.
If the Site becomes aware of a user’s death and has no instructions from them, SAS CHARME&DESIGN commits to destroying their data unless retention is necessary for probative purposes or to comply with a legal obligation.
If users wish to exercise these rights, they may notify us by specifying the rights they want to enforce. These requests are free of charge and should be sent to Stéphane RIVES, as Manager, via email at contact@hotelmontmorency.com or by mail to SAS CHARME&DESIGN, 2 Rue Camille Saint Saëns, 11000 Carcassonne, specifying in the subject line “Rights Related to Privacy Protection” or by completing the request form accessible via the following button:
In this case, users must indicate the personal data they wish to correct, update, or delete and provide proof of identity (ID card or passport). Requests for data deletion will be subject to the obligations imposed on SAS CHARME&DESIGN by law, particularly regarding the retention or archiving of documents.
Furthermore, users can always update, modify, and/or verify their personal data through their account. If you no longer wish to receive newsletters or promotional emails, you may unsubscribe at any time by clicking the “unsubscribe” button at the bottom of any SAS CHARME&DESIGN email.
9 – PROTECTION OF PERSONAL DATA
SAS CHARME&DESIGN is committed to taking reasonable physical, technological, and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. Additionally, we protect your information offline. Only employees who need to perform specific tasks (e.g., billing or customer service) have access to personally identifiable information.
The data collected and stored via the Site is hosted by an external company, DYLOG SAM, which provides a Property Management System (PMS) software for hotel management and customer relationship management. The DYLOG SAM Hôtel software ensures the implementation of technical and organizational measures within the hotel to appropriately protect user data. Respect for your data is a priority, which is why DYLOG SAM is ISO 9001 certified.
Despite our best efforts, no method of Internet transmission or electronic storage is entirely secure. Consequently, we cannot guarantee absolute security.
If we become aware of a security breach, we will notify affected users so they can take appropriate action. Our incident notification procedures comply with our legal obligations, whether at the national or European level. We are committed to fully informing our clients of any security matters related to their accounts and providing all necessary information to help them meet their regulatory reporting obligations.
No personal information of the Site’s users is published without their knowledge, exchanged, transferred, assigned, or sold to any third parties under any circumstances.
10 – UPDATES TO THE “PRIVACY POLICY”
SAS CHARME&DESIGN reserves the right to update this Privacy Policy by posting a new version on the website https://hotelscharmedesign.com. It is advisable to regularly review the website and the relevant page where the Privacy Policy is displayed to ensure you are aware of any updates.
11 – HYPERLINKS TO OTHER WEBSITES
The Site may contain hyperlinks to other websites. Under no circumstances can SAS CHARME&DESIGN be held responsible for the Privacy Policy or practices regarding privacy on any third-party website.
12 – CONSENT
By using our website https://hotelscharmedesign.com, you are required to accept this Privacy Policy and the General Terms of Use by checking the appropriate boxes when providing information in order to benefit from SAS CHARME&DESIGN’s services.
13 – COMPLAINTS
If you have complaints about how SAS CHARME&DESIGN collects, uses, and/or processes your personal data, you can contact us initially to resolve the issue(s). If this is not satisfactory, Site users can lodge a complaint with the supervisory authorities, specifically the French National Commission on Informatics and Liberty (CNIL), via the following link: https://www.cnil.fr/fr/plaintes.
14 – CONTACT SAS CHARME&DESIGN
If you have any questions regarding the Privacy Policy or how SAS CHARME&DESIGN collects, uses, or processes your personal data, please contact us via email at contact@hotelmontmorency.com or by mail at SAS CHARME&DESIGN, 2 Rue Camille Saint Saëns, 11000 Carcassonne.
Privacy Policy
Published on 01/10/2025
The privacy of your personal information is of utmost importance to us. We understand that your trust in us is our priority, which is why this Privacy Policy applies to our website https://hotelscharmedesign.com (hereinafter referred to as the “Site”) and to all relationships, whether existing or not, between SAS CHARME&DESIGN, its clients, and its partners. We take the protection and respect of users’ privacy on our website seriously and implement necessary measures to ensure it. SAS CHARME&DESIGN is committed to protecting users’ personal data in compliance with the provisions of the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy?
A privacy policy explains, as a user of our website, the personal information we collect about you when you browse our Site. We are committed to respecting the privacy of the personal information we collect, as described below. Users will find in this Privacy Policy details about the personal information collected, the purposes for its use, how it is collected, how users can object to its collection, and the security measures taken to protect personal information. “Personal information” or “personal data” refers to any information that identifies a user, such as names, postal and email addresses, phone numbers, IP addresses, computer login identifiers, etc.
Through the Site, SAS CHARME&DESIGN may collect personal data from anyone who submits a query via the “Contact” section, makes an online booking, or subscribes to the newsletter. The collection and processing of personal data transmitted by the user to SAS CHARME&DESIGN are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
The Site provides a form enabling you to exercise your rights concerning your privacy. Simply click the following button:
Please carefully read this Privacy Policy in conjunction with SAS CHARME&DESIGN’s Cookie Policy.
1 – COLLECTION OF PERSONAL DATA
SAS CHARME&DESIGN may collect and process personal data, as detailed below, when you fill out a contact form or any other form on our site https://hotelscharmedesign.com:
• Name
• First name
• Title
• Company name
• Postal address
• Email address
• Landline/mobile phone number
Additionally, SAS CHARME&DESIGN automatically collects anonymous information regarding your use of our Site and its services. For example, SAS CHARME&DESIGN may automatically record which parts of the website you visit, the internet browser you use, the website you visited before accessing our Site, as well as your IP address.
Although these data do not allow us to identify you personally, they help SAS CHARME&DESIGN generate statistics on website usage and provide more targeted communication. Personal information collected is gathered through the methods outlined in Section “2 – Methods of collecting personal data.”
2 – METHODS OF COLLECTING PERSONAL DATA
Your personal data are collected through the following methods:
• Collaboration with SAS CHARME&DESIGN
• Visiting the website https://hotelscharmedesign.com
• Creating a customer account
• Contact forms
• Quote request forms
• Using SAS CHARME&DESIGN services
• Identity verification
• Subscribing to communications and newsletters (via the Site)
• Correspondence exchanged with or received from SAS CHARME&DESIGN
• Exchanging business cards
• Interactions with establishment personnel
• Opinion surveys
• Cookies (for more details, refer to the Cookie Policy)
The personal data collected by SAS CHARME&DESIGN are explicitly and voluntarily provided by you.
3 – USE OF PERSONAL DATA
https://hotelscharmedesign.com may process all or part of the collected data for the following purposes:
• Facilitate website navigation, manage, and track the services and products ordered by the user.
• Optimize the user experience, quality, management, navigation, and content of SAS CHARME&DESIGN’s website.
• Create and confirm a customer account.
• Monitor customer/prospect relationships regarding reservations.
• Provide SAS CHARME&DESIGN’s goods and services.
• Improve customer service and address your specific needs.
• Contact you via email and/or phone.
• Conduct satisfaction surveys, studies, and optional polls on the Site.
• Send marketing campaigns and targeted advertisements from SAS CHARME&DESIGN, updates, and promotional offers based on your preferences and communication consent.
• Provide personalized advertising content.
• Send quotes, receipts, and invoices.
• Collect statistical data.
• Draft offers.
• Administer contests.
• Execute a contract concluded with SAS CHARME&DESIGN.
• Prevent and combat cyber fraud (spamming, hacking, etc.).
4 – CONFIDENTIALITY OF PERSONAL DATA
SAS CHARME&DESIGN is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or provided to third parties for any reason without your consent, except as necessary to fulfill a request and/or transaction within the framework of customer relationship management, service provision, and their optimization.
5 – RESPONSIBLE PARTY FOR PERSONAL DATA COLLECTION
For personal data collected during the creation of a user account and while navigating the Site, the responsible party for processing personal data is: Stéphane RIVES.
As the data controller, https://hotelscharmedesign.com commits to complying with the current legal framework. This includes:
• Establishing the purposes of its data processing activities.
• Providing its prospects and clients with complete information on data processing from the moment their consent is collected.
• Maintaining a data processing register that accurately reflects the data’s use.
Whenever the Site processes personal data, SAS CHARME&DESIGN takes all reasonable measures to ensure the accuracy and relevance of the personal data concerning the purposes for which it is processed.
6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
https://hotelscharmedesign.com prohibits processing, hosting, or transferring client information to a country outside the European Union or deemed “non-adequate” by the European Commission without first notifying the client. Nevertheless, the Site is free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees regarding the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
The Site does not sell your personal data; it is used solely as necessary or for statistical and analytical purposes. We are committed to not selling, exchanging, or transferring your identifiable personal information to third parties. If SAS CHARME&DESIGN needs to disclose your personal data to third parties, they will be required to use your personal data in accordance with this Privacy Policy.
We believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Notwithstanding the above, SAS CHARME&DESIGN may disclose your personal data in the following cases:
• To competent authorities when required by law or as part of legal proceedings or future legal proceedings, and to guarantee and defend our rights.
• When SAS CHARME&DESIGN or substantially all of its assets are acquired by a third party, your personal data collected by SAS CHARME&DESIGN will constitute one of the transferred assets.
The Site is committed to taking all necessary precautions to preserve the security of your information and to ensure it is not disclosed to unauthorized persons. However, if an incident compromising the integrity or confidentiality of client information is brought to https://hotelscharmedesign.com‘s attention, it will promptly inform the client and provide details of the corrective measures taken.
Additionally, the Site does not collect “sensitive data.”
The personal data of users may be processed by the Site’s subsidiaries and subcontractors (service providers) solely to achieve the purposes outlined in this Privacy Policy, such as:
• The service provider responsible for reservation and payment systems for managing and validating your request.
• The provider for website creation and maintenance, Diadao Productive, a digital agency.
Within the scope of their respective roles and for the purposes mentioned above, the primary individuals who may have access to user data are primarily customer service agents.
In all other cases, SAS CHARME&DESIGN will refrain from selling, renting, or transmitting your personal data to third parties unless it has obtained your authorization and concluded a data processing agreement with the relevant third party, which includes the necessary guarantees of confidentiality and compliance with the protection of your personal and professional data. If you do not wish your personal data to be shared with third parties, you can object during data collection or at any time thereafter, as mentioned in Section “8 – Rights Related to Privacy Protection.”
7 – STORAGE OF PERSONAL DATA
Unless a longer retention period is required or justified by law or compliance with another legal obligation, such as 10 years for accounting records, SAS CHARME&DESIGN will retain your personal data for 12 months to achieve and fulfill the objectives described in the Privacy Policy under Section “3 – Use of Personal Data.”
8 – RIGHTS RELATED TO PRIVACY PROTECTION
In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of the Site have the following rights regarding their privacy protection:
-
Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of user data, or restriction or erasure of personal data (Article 17 GDPR) when the data is inaccurate, incomplete, ambiguous, outdated, or its collection, use, communication, or storage is prohibited.
• Right to withdraw consent at any time (Article 13-2c GDPR).
• Right to limit the processing of user data (Article 18 GDPR).
• Right to object to the processing of user data (Article 21 GDPR).
• Right to data portability for data provided by users when the data is subject to automated processing based on consent or a contract (Article 20 GDPR).
• Right to determine how personal data will be handled after their death and to designate a third party to whom https://hotelscharmedesign.com may or may not disclose their data.
If the Site becomes aware of a user’s death and has no instructions from them, SAS CHARME&DESIGN commits to destroying their data unless retention is necessary for probative purposes or to comply with a legal obligation.
If users wish to exercise these rights, they may notify us by specifying the rights they want to enforce. These requests are free of charge and should be sent to Stéphane RIVES, as Manager, via email at contact@hoteloctroi.com or by mail to SAS CHARME&DESIGN, 2 Rue Camille Saint Saëns, 11000 Carcassonne, specifying in the subject line “Rights Related to Privacy Protection” or by completing the request form accessible via the following button:
In this case, users must indicate the personal data they wish to correct, update, or delete and provide proof of identity (ID card or passport). Requests for data deletion will be subject to the obligations imposed on SAS CHARME&DESIGN by law, particularly regarding the retention or archiving of documents.
Furthermore, users can always update, modify, and/or verify their personal data through their account. If you no longer wish to receive newsletters or promotional emails, you may unsubscribe at any time by clicking the “unsubscribe” button at the bottom of any SAS CHARME&DESIGN email.
9 – PROTECTION OF PERSONAL DATA
SAS CHARME&DESIGN is committed to taking reasonable physical, technological, and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. Additionally, we protect your information offline. Only employees who need to perform specific tasks (e.g., billing or customer service) have access to personally identifiable information.
The data collected and stored via the Site is hosted by an external company, DYLOG SAM, which provides a Property Management System (PMS) software for hotel management and customer relationship management. The DYLOG SAM Hôtel software ensures the implementation of technical and organizational measures within the hotel to appropriately protect user data. Respect for your data is a priority, which is why DYLOG SAM is ISO 9001 certified.
Despite our best efforts, no method of Internet transmission or electronic storage is entirely secure. Consequently, we cannot guarantee absolute security.
If we become aware of a security breach, we will notify affected users so they can take appropriate action. Our incident notification procedures comply with our legal obligations, whether at the national or European level. We are committed to fully informing our clients of any security matters related to their accounts and providing all necessary information to help them meet their regulatory reporting obligations.
No personal information of the Site’s users is published without their knowledge, exchanged, transferred, assigned, or sold to any third parties under any circumstances.
10 – UPDATES TO THE “PRIVACY POLICY”
SAS CHARME&DESIGN reserves the right to update this Privacy Policy by posting a new version on the website https://hotelscharmedesign.com. It is advisable to regularly review the website and the relevant page where the Privacy Policy is displayed to ensure you are aware of any updates.
11 – HYPERLINKS TO OTHER WEBSITES
The Site may contain hyperlinks to other websites. Under no circumstances can SAS CHARME&DESIGN be held responsible for the Privacy Policy or practices regarding privacy on any third-party website.
12 – CONSENT
By using our website https://hotelscharmedesign.com, you are required to accept this Privacy Policy and the General Terms of Use by checking the appropriate boxes when providing information in order to benefit from SAS CHARME&DESIGN’s services.
13 – COMPLAINTS
If you have complaints about how SAS CHARME&DESIGN collects, uses, and/or processes your personal data, you can contact us initially to resolve the issue(s). If this is not satisfactory, Site users can lodge a complaint with the supervisory authorities, specifically the French National Commission on Informatics and Liberty (CNIL), via the following link: https://www.cnil.fr/fr/plaintes.
14 – CONTACT SAS CHARME&DESIGN
If you have any questions regarding the Privacy Policy or how SAS CHARME&DESIGN collects, uses, or processes your personal data, please contact us via email at contact@hoteloctroi.com or by mail at SAS CHARME&DESIGN, 2 Rue Camille Saint Saëns, 11000 Carcassonne.
Privacy Policy
Published on 01/10/2025
The privacy of your personal information is of utmost importance to us. We understand that your trust in us is our priority, which is why this Privacy Policy applies to our website https://hotelscharmedesign.com (hereinafter referred to as the “Site”) and to all relationships, whether existing or not, between SAS CHARME&DESIGN, its clients, and its partners. We take the protection and respect of users’ privacy on our website seriously and implement necessary measures to ensure it. SAS CHARME&DESIGN is committed to protecting users’ personal data in compliance with the provisions of the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy?
A privacy policy explains, as a user of our website, the personal information we collect about you when you browse our Site. We are committed to respecting the privacy of the personal information we collect, as described below. Users will find in this Privacy Policy details about the personal information collected, the purposes for its use, how it is collected, how users can object to its collection, and the security measures taken to protect personal information. “Personal information” or “personal data” refers to any information that identifies a user, such as names, postal and email addresses, phone numbers, IP addresses, computer login identifiers, etc.
Through the Site, SAS CHARME&DESIGN may collect personal data from anyone who submits a query via the “Contact” section, makes an online booking, or subscribes to the newsletter. The collection and processing of personal data transmitted by the user to SAS CHARME&DESIGN are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
The Site provides a form enabling you to exercise your rights concerning your privacy. Simply click the following button:
Please carefully read this Privacy Policy in conjunction with SAS CHARME&DESIGN’s Cookie Policy.
1 – COLLECTION OF PERSONAL DATA
SAS CHARME&DESIGN may collect and process personal data, as detailed below, when you fill out a contact form or any other form on our site https://hotelscharmedesign.com:
• Name
• First name
• Title
• Company name
• Postal address
• Email address
• Landline/mobile phone number
Additionally, SAS CHARME&DESIGN automatically collects anonymous information regarding your use of our Site and its services. For example, SAS CHARME&DESIGN may automatically record which parts of the website you visit, the internet browser you use, the website you visited before accessing our Site, as well as your IP address.
Although these data do not allow us to identify you personally, they help SAS CHARME&DESIGN generate statistics on website usage and provide more targeted communication. Personal information collected is gathered through the methods outlined in Section “2 – Methods of collecting personal data.”
2 – METHODS OF COLLECTING PERSONAL DATA
Your personal data are collected through the following methods:
• Collaboration with SAS CHARME&DESIGN
• Visiting the website https://hotelscharmedesign.com
• Creating a customer account
• Contact forms
• Quote request forms
• Using SAS CHARME&DESIGN services
• Identity verification
• Subscribing to communications and newsletters (via the Site)
• Correspondence exchanged with or received from SAS CHARME&DESIGN
• Exchanging business cards
• Interactions with establishment personnel
• Opinion surveys
• Cookies (for more details, refer to the Cookie Policy)
The personal data collected by SAS CHARME&DESIGN are explicitly and voluntarily provided by you.
3 – USE OF PERSONAL DATA
https://hotelscharmedesign.com may process all or part of the collected data for the following purposes:
• Facilitate website navigation, manage, and track the services and products ordered by the user.
• Optimize the user experience, quality, management, navigation, and content of SAS CHARME&DESIGN’s website.
• Create and confirm a customer account.
• Monitor customer/prospect relationships regarding reservations.
• Provide SAS CHARME&DESIGN’s goods and services.
• Improve customer service and address your specific needs.
• Contact you via email and/or phone.
• Conduct satisfaction surveys, studies, and optional polls on the Site.
• Send marketing campaigns and targeted advertisements from SAS CHARME&DESIGN, updates, and promotional offers based on your preferences and communication consent.
• Provide personalized advertising content.
• Send quotes, receipts, and invoices.
• Collect statistical data.
• Draft offers.
• Administer contests.
• Execute a contract concluded with SAS CHARME&DESIGN.
• Prevent and combat cyber fraud (spamming, hacking, etc.).
4 – CONFIDENTIALITY OF PERSONAL DATA
SAS CHARME&DESIGN is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or provided to third parties for any reason without your consent, except as necessary to fulfill a request and/or transaction within the framework of customer relationship management, service provision, and their optimization.
5 – RESPONSIBLE PARTY FOR PERSONAL DATA COLLECTION
For personal data collected during the creation of a user account and while navigating the Site, the responsible party for processing personal data is: Stéphane RIVES.
As the data controller, https://hotelscharmedesign.com commits to complying with the current legal framework. This includes:
• Establishing the purposes of its data processing activities.
• Providing its prospects and clients with complete information on data processing from the moment their consent is collected.
• Maintaining a data processing register that accurately reflects the data’s use.
Whenever the Site processes personal data, SAS CHARME&DESIGN takes all reasonable measures to ensure the accuracy and relevance of the personal data concerning the purposes for which it is processed.
6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
https://hotelscharmedesign.com prohibits processing, hosting, or transferring client information to a country outside the European Union or deemed “non-adequate” by the European Commission without first notifying the client. Nevertheless, the Site is free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees regarding the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
The Site does not sell your personal data; it is used solely as necessary or for statistical and analytical purposes. We are committed to not selling, exchanging, or transferring your identifiable personal information to third parties. If SAS CHARME&DESIGN needs to disclose your personal data to third parties, they will be required to use your personal data in accordance with this Privacy Policy.
We believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Notwithstanding the above, SAS CHARME&DESIGN may disclose your personal data in the following cases:
• To competent authorities when required by law or as part of legal proceedings or future legal proceedings, and to guarantee and defend our rights.
• When SAS CHARME&DESIGN or substantially all of its assets are acquired by a third party, your personal data collected by SAS CHARME&DESIGN will constitute one of the transferred assets.
The Site is committed to taking all necessary precautions to preserve the security of your information and to ensure it is not disclosed to unauthorized persons. However, if an incident compromising the integrity or confidentiality of client information is brought to https://hotelscharmedesign.com‘s attention, it will promptly inform the client and provide details of the corrective measures taken.
Additionally, the Site does not collect “sensitive data.”
The personal data of users may be processed by the Site’s subsidiaries and subcontractors (service providers) solely to achieve the purposes outlined in this Privacy Policy, such as:
• The service provider responsible for reservation and payment systems for managing and validating your request.
• The provider for website creation and maintenance, Diadao Productive, a digital agency.
Within the scope of their respective roles and for the purposes mentioned above, the primary individuals who may have access to user data are primarily customer service agents.
In all other cases, SAS CHARME&DESIGN will refrain from selling, renting, or transmitting your personal data to third parties unless it has obtained your authorization and concluded a data processing agreement with the relevant third party, which includes the necessary guarantees of confidentiality and compliance with the protection of your personal and professional data. If you do not wish your personal data to be shared with third parties, you can object during data collection or at any time thereafter, as mentioned in Section “8 – Rights Related to Privacy Protection.”
7 – STORAGE OF PERSONAL DATA
Unless a longer retention period is required or justified by law or compliance with another legal obligation, such as 10 years for accounting records, SAS CHARME&DESIGN will retain your personal data for 12 months to achieve and fulfill the objectives described in the Privacy Policy under Section “3 – Use of Personal Data.”
8 – RIGHTS RELATED TO PRIVACY PROTECTION
In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of the Site have the following rights regarding their privacy protection:
-
Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of user data, or restriction or erasure of personal data (Article 17 GDPR) when the data is inaccurate, incomplete, ambiguous, outdated, or its collection, use, communication, or storage is prohibited.
• Right to withdraw consent at any time (Article 13-2c GDPR).
• Right to limit the processing of user data (Article 18 GDPR).
• Right to object to the processing of user data (Article 21 GDPR).
• Right to data portability for data provided by users when the data is subject to automated processing based on consent or a contract (Article 20 GDPR).
• Right to determine how personal data will be handled after their death and to designate a third party to whom https://hotelscharmedesign.com may or may not disclose their data.
If the Site becomes aware of a user’s death and has no instructions from them, SAS CHARME&DESIGN commits to destroying their data unless retention is necessary for probative purposes or to comply with a legal obligation.
If users wish to exercise these rights, they may notify us by specifying the rights they want to enforce. These requests are free of charge and should be sent to Stéphane RIVES, as Manager, via email at contact@hotelduchateau.net or by mail to SAS CHARME&DESIGN, Domaine de la Jasso Chemin de la Jasso, 11000 Carcassonne, France, specifying in the subject line “Rights Related to Privacy Protection” or by completing the request form accessible via the following button:
In this case, users must indicate the personal data they wish to correct, update, or delete and provide proof of identity (ID card or passport). Requests for data deletion will be subject to the obligations imposed on SAS CHARME&DESIGN by law, particularly regarding the retention or archiving of documents.
Furthermore, users can always update, modify, and/or verify their personal data through their account. If you no longer wish to receive newsletters or promotional emails, you may unsubscribe at any time by clicking the “unsubscribe” button at the bottom of any SAS CHARME&DESIGN email.
9 – PROTECTION OF PERSONAL DATA
SAS CHARME&DESIGN is committed to taking reasonable physical, technological, and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. Additionally, we protect your information offline. Only employees who need to perform specific tasks (e.g., billing or customer service) have access to personally identifiable information.
The data collected and stored via the Site is hosted by an external company, DYLOG SAM, which provides a Property Management System (PMS) software for hotel management and customer relationship management. The DYLOG SAM Hôtel software ensures the implementation of technical and organizational measures within the hotel to appropriately protect user data. Respect for your data is a priority, which is why DYLOG SAM is ISO 9001 certified.
Despite our best efforts, no method of Internet transmission or electronic storage is entirely secure. Consequently, we cannot guarantee absolute security.
If we become aware of a security breach, we will notify affected users so they can take appropriate action. Our incident notification procedures comply with our legal obligations, whether at the national or European level. We are committed to fully informing our clients of any security matters related to their accounts and providing all necessary information to help them meet their regulatory reporting obligations.
No personal information of the Site’s users is published without their knowledge, exchanged, transferred, assigned, or sold to any third parties under any circumstances.
10 – UPDATES TO THE “PRIVACY POLICY”
SAS CHARME&DESIGN reserves the right to update this Privacy Policy by posting a new version on the website https://hotelscharmedesign.com. It is advisable to regularly review the website and the relevant page where the Privacy Policy is displayed to ensure you are aware of any updates.
11 – HYPERLINKS TO OTHER WEBSITES
The Site may contain hyperlinks to other websites. Under no circumstances can SAS CHARME&DESIGN be held responsible for the Privacy Policy or practices regarding privacy on any third-party website.
12 – CONSENT
By using our website https://hotelscharmedesign.com, you are required to accept this Privacy Policy and the General Terms of Use by checking the appropriate boxes when providing information in order to benefit from SAS CHARME&DESIGN’s services.
13 – COMPLAINTS
If you have complaints about how SAS CHARME&DESIGN collects, uses, and/or processes your personal data, you can contact us initially to resolve the issue(s). If this is not satisfactory, Site users can lodge a complaint with the supervisory authorities, specifically the French National Commission on Informatics and Liberty (CNIL), via the following link: https://www.cnil.fr/fr/plaintes.
14 – CONTACT SAS CHARME&DESIGN
If you have any questions regarding the Privacy Policy or how SAS CHARME&DESIGN collects, uses, or processes your personal data, please contact us via email at contact@hotelduchateau.net or by mail at SAS CHARME&DESIGN, Domaine de la Jasso Chemin de la Jasso, 11000 Carcassonne, France.
Privacy Policy
Published on 01/10/2025
The privacy of your personal information is of utmost importance to us. We understand that your trust in us is our priority, which is why this Privacy Policy applies to our website https://hotelscharmedesign.com (hereinafter referred to as the “Site”) and to all relationships, whether existing or not, between SAS HOTEL DES REMPARTS, its clients, and its partners. We take the protection and respect of users’ privacy on our website seriously and implement necessary measures to ensure it. SAS HOTEL DES REMPARTS is committed to protecting users’ personal data in compliance with the provisions of the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy?
A privacy policy explains, as a user of our website, the personal information we collect about you when you browse our Site. We are committed to respecting the privacy of the personal information we collect, as described below. Users will find in this Privacy Policy details about the personal information collected, the purposes for its use, how it is collected, how users can object to its collection, and the security measures taken to protect personal information. “Personal information” or “personal data” refers to any information that identifies a user, such as names, postal and email addresses, phone numbers, IP addresses, computer login identifiers, etc.
Through the Site, SAS HOTEL DES REMPARTS may collect personal data from anyone who submits a query via the “Contact” section, makes an online booking, or subscribes to the newsletter. The collection and processing of personal data transmitted by the user to SAS HOTEL DES REMPARTS are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
The Site provides a form enabling you to exercise your rights concerning your privacy. Simply click the following button:
Please carefully read this Privacy Policy in conjunction with SAS HOTEL DES REMPARTS’s Cookie Policy.
1 – COLLECTION OF PERSONAL DATA
SAS HOTEL DES REMPARTS may collect and process personal data, as detailed below, when you fill out a contact form or any other form on our site https://hotelscharmedesign.com:
• Name
• First name
• Title
• Company name
• Postal address
• Email address
• Landline/mobile phone number
Additionally, SAS HOTEL DES REMPARTS automatically collects anonymous information regarding your use of our Site and its services. For example, SAS HOTEL DES REMPARTS may automatically record which parts of the website you visit, the internet browser you use, the website you visited before accessing our Site, as well as your IP address.
Although these data do not allow us to identify you personally, they help SAS HOTEL DES REMPARTS generate statistics on website usage and provide more targeted communication. Personal information collected is gathered through the methods outlined in Section “2 – Methods of collecting personal data.”
2 – METHODS OF COLLECTING PERSONAL DATA
Your personal data are collected through the following methods:
• Collaboration with SAS HOTEL DES REMPARTS
• Visiting the website https://hotelscharmedesign.com
• Creating a customer account
• Contact forms
• Quote request forms
• Using SAS HOTEL DES REMPARTS services
• Identity verification
• Subscribing to communications and newsletters (via the Site)
• Correspondence exchanged with or received from SAS HOTEL DES REMPARTS
• Exchanging business cards
• Interactions with establishment personnel
• Opinion surveys
• Cookies (for more details, refer to the Cookie Policy)
The personal data collected by SAS HOTEL DES REMPARTS are explicitly and voluntarily provided by you.
3 – USE OF PERSONAL DATA
https://hotelscharmedesign.com may process all or part of the collected data for the following purposes:
• Facilitate website navigation, manage, and track the services and products ordered by the user.
• Optimize the user experience, quality, management, navigation, and content of SAS HOTEL DES REMPARTS’s website.
• Create and confirm a customer account.
• Monitor customer/prospect relationships regarding reservations.
• Provide SAS HOTEL DES REMPARTS’s goods and services.
• Improve customer service and address your specific needs.
• Contact you via email and/or phone.
• Conduct satisfaction surveys, studies, and optional polls on the Site.
• Send marketing campaigns and targeted advertisements from SAS HOTEL DES REMPARTS, updates, and promotional offers based on your preferences and communication consent.
• Provide personalized advertising content.
• Send quotes, receipts, and invoices.
• Collect statistical data.
• Draft offers.
• Administer contests.
• Execute a contract concluded with SAS HOTEL DES REMPARTS.
• Prevent and combat cyber fraud (spamming, hacking, etc.).
4 – CONFIDENTIALITY OF PERSONAL DATA
SAS HOTEL DES REMPARTS is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or provided to third parties for any reason without your consent, except as necessary to fulfill a request and/or transaction within the framework of customer relationship management, service provision, and their optimization.
5 – RESPONSIBLE PARTY FOR PERSONAL DATA COLLECTION
For personal data collected during the creation of a user account and while navigating the Site, the responsible party for processing personal data is: Stéphane RIVES.
As the data controller, https://hotelscharmedesign.com commits to complying with the current legal framework. This includes:
• Establishing the purposes of its data processing activities.
• Providing its prospects and clients with complete information on data processing from the moment their consent is collected.
• Maintaining a data processing register that accurately reflects the data’s use.
Whenever the Site processes personal data, SAS HOTEL DES REMPARTS takes all reasonable measures to ensure the accuracy and relevance of the personal data concerning the purposes for which it is processed.
6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
https://hotelscharmedesign.com prohibits processing, hosting, or transferring client information to a country outside the European Union or deemed “non-adequate” by the European Commission without first notifying the client. Nevertheless, the Site is free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees regarding the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
The Site does not sell your personal data; it is used solely as necessary or for statistical and analytical purposes. We are committed to not selling, exchanging, or transferring your identifiable personal information to third parties. If SAS HOTEL DES REMPARTS needs to disclose your personal data to third parties, they will be required to use your personal data in accordance with this Privacy Policy.
We believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Notwithstanding the above, SAS HOTEL DES REMPARTS may disclose your personal data in the following cases:
• To competent authorities when required by law or as part of legal proceedings or future legal proceedings, and to guarantee and defend our rights.
• When SAS HOTEL DES REMPARTS or substantially all of its assets are acquired by a third party, your personal data collected by SAS HOTEL DES REMPARTS will constitute one of the transferred assets.
The Site is committed to taking all necessary precautions to preserve the security of your information and to ensure it is not disclosed to unauthorized persons. However, if an incident compromising the integrity or confidentiality of client information is brought to https://hotelscharmedesign.com‘s attention, it will promptly inform the client and provide details of the corrective measures taken.
Additionally, the Site does not collect “sensitive data.”
The personal data of users may be processed by the Site’s subsidiaries and subcontractors (service providers) solely to achieve the purposes outlined in this Privacy Policy, such as:
• The service provider responsible for reservation and payment systems for managing and validating your request.
• The provider for website creation and maintenance, Diadao Productive, a digital agency.
Within the scope of their respective roles and for the purposes mentioned above, the primary individuals who may have access to user data are primarily customer service agents.
In all other cases, SAS HOTEL DES REMPARTS will refrain from selling, renting, or transmitting your personal data to third parties unless it has obtained your authorization and concluded a data processing agreement with the relevant third party, which includes the necessary guarantees of confidentiality and compliance with the protection of your personal and professional data. If you do not wish your personal data to be shared with third parties, you can object during data collection or at any time thereafter, as mentioned in Section “8 – Rights Related to Privacy Protection.”
7 – STORAGE OF PERSONAL DATA
Unless a longer retention period is required or justified by law or compliance with another legal obligation, such as 10 years for accounting records, SAS HOTEL DES REMPARTS will retain your personal data for 12 months to achieve and fulfill the objectives described in the Privacy Policy under Section “3 – Use of Personal Data.”
8 – RIGHTS RELATED TO PRIVACY PROTECTION
In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of the Site have the following rights regarding their privacy protection:
-
Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of user data, or restriction or erasure of personal data (Article 17 GDPR) when the data is inaccurate, incomplete, ambiguous, outdated, or its collection, use, communication, or storage is prohibited.
• Right to withdraw consent at any time (Article 13-2c GDPR).
• Right to limit the processing of user data (Article 18 GDPR).
• Right to object to the processing of user data (Article 21 GDPR).
• Right to data portability for data provided by users when the data is subject to automated processing based on consent or a contract (Article 20 GDPR).
• Right to determine how personal data will be handled after their death and to designate a third party to whom https://hotelscharmedesign.com may or may not disclose their data.
If the Site becomes aware of a user’s death and has no instructions from them, SAS HOTEL DES REMPARTS commits to destroying their data unless retention is necessary for probative purposes or to comply with a legal obligation.
If users wish to exercise these rights, they may notify us by specifying the rights they want to enforce. These requests are free of charge and should be sent to Stéphane RIVES, as Manager, via email at contact@hoteldesremparts.net or by mail to SAS HOTEL DES REMPARTS, 6 Place Anatole France 30220 AIGUES MORTES, specifying in the subject line “Rights Related to Privacy Protection” or by completing the request form accessible via the following button:
In this case, users must indicate the personal data they wish to correct, update, or delete and provide proof of identity (ID card or passport). Requests for data deletion will be subject to the obligations imposed on SAS HOTEL DES REMPARTS by law, particularly regarding the retention or archiving of documents.
Furthermore, users can always update, modify, and/or verify their personal data through their account. If you no longer wish to receive newsletters or promotional emails, you may unsubscribe at any time by clicking the “unsubscribe” button at the bottom of any SAS HOTEL DES REMPARTS email.
9 – PROTECTION OF PERSONAL DATA
SAS HOTEL DES REMPARTS is committed to taking reasonable physical, technological, and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. Additionally, we protect your information offline. Only employees who need to perform specific tasks (e.g., billing or customer service) have access to personally identifiable information.
The data collected and stored via the Site is hosted by an external company, DYLOG SAM, which provides a Property Management System (PMS) software for hotel management and customer relationship management. The DYLOG SAM Hôtel software ensures the implementation of technical and organizational measures within the hotel to appropriately protect user data. Respect for your data is a priority, which is why DYLOG SAM is ISO 9001 certified.
Despite our best efforts, no method of Internet transmission or electronic storage is entirely secure. Consequently, we cannot guarantee absolute security.
If we become aware of a security breach, we will notify affected users so they can take appropriate action. Our incident notification procedures comply with our legal obligations, whether at the national or European level. We are committed to fully informing our clients of any security matters related to their accounts and providing all necessary information to help them meet their regulatory reporting obligations.
No personal information of the Site’s users is published without their knowledge, exchanged, transferred, assigned, or sold to any third parties under any circumstances.
10 – UPDATES TO THE “PRIVACY POLICY”
SAS HOTEL DES REMPARTS reserves the right to update this Privacy Policy by posting a new version on the website https://hotelscharmedesign.com. It is advisable to regularly review the website and the relevant page where the Privacy Policy is displayed to ensure you are aware of any updates.
11 – HYPERLINKS TO OTHER WEBSITES
The Site may contain hyperlinks to other websites. Under no circumstances can SAS HOTEL DES REMPARTS be held responsible for the Privacy Policy or practices regarding privacy on any third-party website.
12 – CONSENT
By using our website https://hotelscharmedesign.com, you are required to accept this Privacy Policy and the General Terms of Use by checking the appropriate boxes when providing information in order to benefit from SAS HOTEL DES REMPARTS’s services.
13 – COMPLAINTS
If you have complaints about how SAS HOTEL DES REMPARTS collects, uses, and/or processes your personal data, you can contact us initially to resolve the issue(s). If this is not satisfactory, Site users can lodge a complaint with the supervisory authorities, specifically the French National Commission on Informatics and Liberty (CNIL), via the following link: https://www.cnil.fr/fr/plaintes.
14 – CONTACT SAS HOTEL DES REMPARTS
If you have any questions regarding the Privacy Policy or how SAS HOTEL DES REMPARTS collects, uses, or processes your personal data, please contact us via email at contact@hoteldesremparts.net or by mail at SAS HOTEL DES REMPARTS, 6 Place Anatole France 30220 AIGUES MORTES.
Privacy Policy
Published on 01/10/2025
The privacy of your personal information is of utmost importance to us. We understand that your trust in us is our priority, which is why this Privacy Policy applies to our website https://hotelscharmedesign.com (hereinafter referred to as the “Site”) and to all relationships, whether existing or not, between SAS CHARME&DESIGN, its clients, and its partners. We take the protection and respect of users’ privacy on our website seriously and implement necessary measures to ensure it. SAS CHARME&DESIGN is committed to protecting users’ personal data in compliance with the provisions of the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy?
A privacy policy explains, as a user of our website, the personal information we collect about you when you browse our Site. We are committed to respecting the privacy of the personal information we collect, as described below. Users will find in this Privacy Policy details about the personal information collected, the purposes for its use, how it is collected, how users can object to its collection, and the security measures taken to protect personal information. “Personal information” or “personal data” refers to any information that identifies a user, such as names, postal and email addresses, phone numbers, IP addresses, computer login identifiers, etc.
Through the Site, SAS CHARME&DESIGN may collect personal data from anyone who submits a query via the “Contact” section, makes an online booking, or subscribes to the newsletter. The collection and processing of personal data transmitted by the user to SAS CHARME&DESIGN are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
The Site provides a form enabling you to exercise your rights concerning your privacy. Simply click the following button:
Please carefully read this Privacy Policy in conjunction with SAS CHARME&DESIGN’s Cookie Policy.
1 – COLLECTION OF PERSONAL DATA
SAS CHARME&DESIGN may collect and process personal data, as detailed below, when you fill out a contact form or any other form on our site https://hotelscharmedesign.com:
• Name
• First name
• Title
• Company name
• Postal address
• Email address
• Landline/mobile phone number
Additionally, SAS CHARME&DESIGN automatically collects anonymous information regarding your use of our Site and its services. For example, SAS CHARME&DESIGN may automatically record which parts of the website you visit, the internet browser you use, the website you visited before accessing our Site, as well as your IP address.
Although these data do not allow us to identify you personally, they help SAS CHARME&DESIGN generate statistics on website usage and provide more targeted communication. Personal information collected is gathered through the methods outlined in Section “2 – Methods of collecting personal data.”
2 – METHODS OF COLLECTING PERSONAL DATA
Your personal data are collected through the following methods:
• Collaboration with SAS CHARME&DESIGN
• Visiting the website https://hotelscharmedesign.com
• Creating a customer account
• Contact forms
• Quote request forms
• Using SAS CHARME&DESIGN services
• Identity verification
• Subscribing to communications and newsletters (via the Site)
• Correspondence exchanged with or received from SAS CHARME&DESIGN
• Exchanging business cards
• Interactions with establishment personnel
• Opinion surveys
• Cookies (for more details, refer to the Cookie Policy)
The personal data collected by SAS CHARME&DESIGN are explicitly and voluntarily provided by you.
3 – USE OF PERSONAL DATA
https://hotelscharmedesign.com may process all or part of the collected data for the following purposes:
• Facilitate website navigation, manage, and track the services and products ordered by the user.
• Optimize the user experience, quality, management, navigation, and content of SAS CHARME&DESIGN’s website.
• Create and confirm a customer account.
• Monitor customer/prospect relationships regarding reservations.
• Provide SAS CHARME&DESIGN’s goods and services.
• Improve customer service and address your specific needs.
• Contact you via email and/or phone.
• Conduct satisfaction surveys, studies, and optional polls on the Site.
• Send marketing campaigns and targeted advertisements from SAS CHARME&DESIGN, updates, and promotional offers based on your preferences and communication consent.
• Provide personalized advertising content.
• Send quotes, receipts, and invoices.
• Collect statistical data.
• Draft offers.
• Administer contests.
• Execute a contract concluded with SAS CHARME&DESIGN.
• Prevent and combat cyber fraud (spamming, hacking, etc.).
4 – CONFIDENTIALITY OF PERSONAL DATA
SAS CHARME&DESIGN is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or provided to third parties for any reason without your consent, except as necessary to fulfill a request and/or transaction within the framework of customer relationship management, service provision, and their optimization.
5 – RESPONSIBLE PARTY FOR PERSONAL DATA COLLECTION
For personal data collected during the creation of a user account and while navigating the Site, the responsible party for processing personal data is: Stéphane RIVES.
As the data controller, https://hotelscharmedesign.com commits to complying with the current legal framework. This includes:
• Establishing the purposes of its data processing activities.
• Providing its prospects and clients with complete information on data processing from the moment their consent is collected.
• Maintaining a data processing register that accurately reflects the data’s use.
Whenever the Site processes personal data, SAS CHARME&DESIGN takes all reasonable measures to ensure the accuracy and relevance of the personal data concerning the purposes for which it is processed.
6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
https://hotelscharmedesign.com prohibits processing, hosting, or transferring client information to a country outside the European Union or deemed “non-adequate” by the European Commission without first notifying the client. Nevertheless, the Site is free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees regarding the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
The Site does not sell your personal data; it is used solely as necessary or for statistical and analytical purposes. We are committed to not selling, exchanging, or transferring your identifiable personal information to third parties. If SAS CHARME&DESIGN needs to disclose your personal data to third parties, they will be required to use your personal data in accordance with this Privacy Policy.
We believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Notwithstanding the above, SAS CHARME&DESIGN may disclose your personal data in the following cases:
• To competent authorities when required by law or as part of legal proceedings or future legal proceedings, and to guarantee and defend our rights.
• When SAS CHARME&DESIGN or substantially all of its assets are acquired by a third party, your personal data collected by SAS CHARME&DESIGN will constitute one of the transferred assets.
The Site is committed to taking all necessary precautions to preserve the security of your information and to ensure it is not disclosed to unauthorized persons. However, if an incident compromising the integrity or confidentiality of client information is brought to https://hotelscharmedesign.com‘s attention, it will promptly inform the client and provide details of the corrective measures taken.
Additionally, the Site does not collect “sensitive data.”
The personal data of users may be processed by the Site’s subsidiaries and subcontractors (service providers) solely to achieve the purposes outlined in this Privacy Policy, such as:
• The service provider responsible for reservation and payment systems for managing and validating your request.
• The provider for website creation and maintenance, Diadao Productive, a digital agency.
Within the scope of their respective roles and for the purposes mentioned above, the primary individuals who may have access to user data are primarily customer service agents.
In all other cases, SAS CHARME&DESIGN will refrain from selling, renting, or transmitting your personal data to third parties unless it has obtained your authorization and concluded a data processing agreement with the relevant third party, which includes the necessary guarantees of confidentiality and compliance with the protection of your personal and professional data. If you do not wish your personal data to be shared with third parties, you can object during data collection or at any time thereafter, as mentioned in Section “8 – Rights Related to Privacy Protection.”
7 – STORAGE OF PERSONAL DATA
Unless a longer retention period is required or justified by law or compliance with another legal obligation, such as 10 years for accounting records, SAS CHARME&DESIGN will retain your personal data for 12 months to achieve and fulfill the objectives described in the Privacy Policy under Section “3 – Use of Personal Data.”
8 – RIGHTS RELATED TO PRIVACY PROTECTION
In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of the Site have the following rights regarding their privacy protection:
-
Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of user data, or restriction or erasure of personal data (Article 17 GDPR) when the data is inaccurate, incomplete, ambiguous, outdated, or its collection, use, communication, or storage is prohibited.
• Right to withdraw consent at any time (Article 13-2c GDPR).
• Right to limit the processing of user data (Article 18 GDPR).
• Right to object to the processing of user data (Article 21 GDPR).
• Right to data portability for data provided by users when the data is subject to automated processing based on consent or a contract (Article 20 GDPR).
• Right to determine how personal data will be handled after their death and to designate a third party to whom https://hotelscharmedesign.com may or may not disclose their data.
If the Site becomes aware of a user’s death and has no instructions from them, SAS CHARME&DESIGN commits to destroying their data unless retention is necessary for probative purposes or to comply with a legal obligation.
If users wish to exercise these rights, they may notify us by specifying the rights they want to enforce. These requests are free of charge and should be sent to Stéphane RIVES, as Manager, via email at contact@hotelduchateau.net or by mail to SAS CHARME&DESIGN, 2 Rue Camille Saint Saëns, 11000 Carcassonne, specifying in the subject line “Rights Related to Privacy Protection” or by completing the request form accessible via the following button:
In this case, users must indicate the personal data they wish to correct, update, or delete and provide proof of identity (ID card or passport). Requests for data deletion will be subject to the obligations imposed on SAS CHARME&DESIGN by law, particularly regarding the retention or archiving of documents.
Furthermore, users can always update, modify, and/or verify their personal data through their account. If you no longer wish to receive newsletters or promotional emails, you may unsubscribe at any time by clicking the “unsubscribe” button at the bottom of any SAS CHARME&DESIGN email.
9 – PROTECTION OF PERSONAL DATA
SAS CHARME&DESIGN is committed to taking reasonable physical, technological, and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. Additionally, we protect your information offline. Only employees who need to perform specific tasks (e.g., billing or customer service) have access to personally identifiable information.
The data collected and stored via the Site is hosted by an external company, DYLOG SAM, which provides a Property Management System (PMS) software for hotel management and customer relationship management. The DYLOG SAM Hôtel software ensures the implementation of technical and organizational measures within the hotel to appropriately protect user data. Respect for your data is a priority, which is why DYLOG SAM is ISO 9001 certified.
Despite our best efforts, no method of Internet transmission or electronic storage is entirely secure. Consequently, we cannot guarantee absolute security.
If we become aware of a security breach, we will notify affected users so they can take appropriate action. Our incident notification procedures comply with our legal obligations, whether at the national or European level. We are committed to fully informing our clients of any security matters related to their accounts and providing all necessary information to help them meet their regulatory reporting obligations.
No personal information of the Site’s users is published without their knowledge, exchanged, transferred, assigned, or sold to any third parties under any circumstances.
10 – UPDATES TO THE “PRIVACY POLICY”
SAS CHARME&DESIGN reserves the right to update this Privacy Policy by posting a new version on the website https://hotelscharmedesign.com. It is advisable to regularly review the website and the relevant page where the Privacy Policy is displayed to ensure you are aware of any updates.
11 – HYPERLINKS TO OTHER WEBSITES
The Site may contain hyperlinks to other websites. Under no circumstances can SAS CHARME&DESIGN be held responsible for the Privacy Policy or practices regarding privacy on any third-party website.
12 – CONSENT
By using our website https://hotelscharmedesign.com, you are required to accept this Privacy Policy and the General Terms of Use by checking the appropriate boxes when providing information in order to benefit from SAS CHARME&DESIGN’s services.
13 – COMPLAINTS
If you have complaints about how SAS CHARME&DESIGN collects, uses, and/or processes your personal data, you can contact us initially to resolve the issue(s). If this is not satisfactory, Site users can lodge a complaint with the supervisory authorities, specifically the French National Commission on Informatics and Liberty (CNIL), via the following link: https://www.cnil.fr/fr/plaintes.
14 – CONTACT SAS CHARME&DESIGN
If you have any questions regarding the Privacy Policy or how SAS CHARME&DESIGN collects, uses, or processes your personal data, please contact us via email at contact@hotelduchateau.net or by mail at SAS CHARME&DESIGN, 2 Rue Camille Saint Saëns, 11000 Carcassonne.
Privacy Policy
Published on 01/10/2025
The privacy of your personal information is of utmost importance to us. We understand that your trust in us is our priority, which is why this Privacy Policy applies to our website https://hotelscharmedesign.com (hereinafter referred to as the “Site”) and to all relationships, whether existing or not, between SAS HOTEL DES REMPARTS, its clients, and its partners. We take the protection and respect of users’ privacy on our website seriously and implement necessary measures to ensure it. SAS HOTEL DES REMPARTS is committed to protecting users’ personal data in compliance with the provisions of the French Data Protection Act (“Informatique et Libertés”) of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
What is a privacy policy?
A privacy policy explains, as a user of our website, the personal information we collect about you when you browse our Site. We are committed to respecting the privacy of the personal information we collect, as described below. Users will find in this Privacy Policy details about the personal information collected, the purposes for its use, how it is collected, how users can object to its collection, and the security measures taken to protect personal information. “Personal information” or “personal data” refers to any information that identifies a user, such as names, postal and email addresses, phone numbers, IP addresses, computer login identifiers, etc.
Through the Site, SAS HOTEL DES REMPARTS may collect personal data from anyone who submits a query via the “Contact” section, makes an online booking, or subscribes to the newsletter. The collection and processing of personal data transmitted by the user to SAS HOTEL DES REMPARTS are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679).
The Site provides a form enabling you to exercise your rights concerning your privacy. Simply click the following button:
Please carefully read this Privacy Policy in conjunction with SAS HOTEL DES REMPARTS’s Cookie Policy.
1 – COLLECTION OF PERSONAL DATA
SAS HOTEL DES REMPARTS may collect and process personal data, as detailed below, when you fill out a contact form or any other form on our site https://hotelscharmedesign.com:
• Name
• First name
• Title
• Company name
• Postal address
• Email address
• Landline/mobile phone number
Additionally, SAS HOTEL DES REMPARTS automatically collects anonymous information regarding your use of our Site and its services. For example, SAS HOTEL DES REMPARTS may automatically record which parts of the website you visit, the internet browser you use, the website you visited before accessing our Site, as well as your IP address.
Although these data do not allow us to identify you personally, they help SAS HOTEL DES REMPARTS generate statistics on website usage and provide more targeted communication. Personal information collected is gathered through the methods outlined in Section “2 – Methods of collecting personal data.”
2 – METHODS OF COLLECTING PERSONAL DATA
Your personal data are collected through the following methods:
• Collaboration with SAS HOTEL DES REMPARTS
• Visiting the website https://hotelscharmedesign.com
• Creating a customer account
• Contact forms
• Quote request forms
• Using SAS HOTEL DES REMPARTS services
• Identity verification
• Subscribing to communications and newsletters (via the Site)
• Correspondence exchanged with or received from SAS HOTEL DES REMPARTS
• Exchanging business cards
• Interactions with establishment personnel
• Opinion surveys
• Cookies (for more details, refer to the Cookie Policy)
The personal data collected by SAS HOTEL DES REMPARTS are explicitly and voluntarily provided by you.
3 – USE OF PERSONAL DATA
https://hotelscharmedesign.com may process all or part of the collected data for the following purposes:
• Facilitate website navigation, manage, and track the services and products ordered by the user.
• Optimize the user experience, quality, management, navigation, and content of SAS HOTEL DES REMPARTS’s website.
• Create and confirm a customer account.
• Monitor customer/prospect relationships regarding reservations.
• Provide SAS HOTEL DES REMPARTS’s goods and services.
• Improve customer service and address your specific needs.
• Contact you via email and/or phone.
• Conduct satisfaction surveys, studies, and optional polls on the Site.
• Send marketing campaigns and targeted advertisements from SAS HOTEL DES REMPARTS, updates, and promotional offers based on your preferences and communication consent.
• Provide personalized advertising content.
• Send quotes, receipts, and invoices.
• Collect statistical data.
• Draft offers.
• Administer contests.
• Execute a contract concluded with SAS HOTEL DES REMPARTS.
• Prevent and combat cyber fraud (spamming, hacking, etc.).
4 – CONFIDENTIALITY OF PERSONAL DATA
SAS HOTEL DES REMPARTS is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or provided to third parties for any reason without your consent, except as necessary to fulfill a request and/or transaction within the framework of customer relationship management, service provision, and their optimization.
5 – RESPONSIBLE PARTY FOR PERSONAL DATA COLLECTION
For personal data collected during the creation of a user account and while navigating the Site, the responsible party for processing personal data is: Stéphane RIVES.
As the data controller, https://hotelscharmedesign.com commits to complying with the current legal framework. This includes:
• Establishing the purposes of its data processing activities.
• Providing its prospects and clients with complete information on data processing from the moment their consent is collected.
• Maintaining a data processing register that accurately reflects the data’s use.
Whenever the Site processes personal data, SAS HOTEL DES REMPARTS takes all reasonable measures to ensure the accuracy and relevance of the personal data concerning the purposes for which it is processed.
6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
https://hotelscharmedesign.com prohibits processing, hosting, or transferring client information to a country outside the European Union or deemed “non-adequate” by the European Commission without first notifying the client. Nevertheless, the Site is free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees regarding the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
The Site does not sell your personal data; it is used solely as necessary or for statistical and analytical purposes. We are committed to not selling, exchanging, or transferring your identifiable personal information to third parties. If SAS HOTEL DES REMPARTS needs to disclose your personal data to third parties, they will be required to use your personal data in accordance with this Privacy Policy.
We believe it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when required by law.
Notwithstanding the above, SAS HOTEL DES REMPARTS may disclose your personal data in the following cases:
• To competent authorities when required by law or as part of legal proceedings or future legal proceedings, and to guarantee and defend our rights.
• When SAS HOTEL DES REMPARTS or substantially all of its assets are acquired by a third party, your personal data collected by SAS HOTEL DES REMPARTS will constitute one of the transferred assets.
The Site is committed to taking all necessary precautions to preserve the security of your information and to ensure it is not disclosed to unauthorized persons. However, if an incident compromising the integrity or confidentiality of client information is brought to https://hotelscharmedesign.com‘s attention, it will promptly inform the client and provide details of the corrective measures taken.
Additionally, the Site does not collect “sensitive data.”
The personal data of users may be processed by the Site’s subsidiaries and subcontractors (service providers) solely to achieve the purposes outlined in this Privacy Policy, such as:
• The service provider responsible for reservation and payment systems for managing and validating your request.
• The provider for website creation and maintenance, Diadao Productive, a digital agency.
Within the scope of their respective roles and for the purposes mentioned above, the primary individuals who may have access to user data are primarily customer service agents.
In all other cases, SAS HOTEL DES REMPARTS will refrain from selling, renting, or transmitting your personal data to third parties unless it has obtained your authorization and concluded a data processing agreement with the relevant third party, which includes the necessary guarantees of confidentiality and compliance with the protection of your personal and professional data. If you do not wish your personal data to be shared with third parties, you can object during data collection or at any time thereafter, as mentioned in Section “8 – Rights Related to Privacy Protection.”
7 – STORAGE OF PERSONAL DATA
Unless a longer retention period is required or justified by law or compliance with another legal obligation, such as 10 years for accounting records, SAS HOTEL DES REMPARTS will retain your personal data for 12 months to achieve and fulfill the objectives described in the Privacy Policy under Section “3 – Use of Personal Data.”
8 – RIGHTS RELATED TO PRIVACY PROTECTION
In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of the Site have the following rights regarding their privacy protection:
-
Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of user data, or restriction or erasure of personal data (Article 17 GDPR) when the data is inaccurate, incomplete, ambiguous, outdated, or its collection, use, communication, or storage is prohibited.
• Right to withdraw consent at any time (Article 13-2c GDPR).
• Right to limit the processing of user data (Article 18 GDPR).
• Right to object to the processing of user data (Article 21 GDPR).
• Right to data portability for data provided by users when the data is subject to automated processing based on consent or a contract (Article 20 GDPR).
• Right to determine how personal data will be handled after their death and to designate a third party to whom https://hotelscharmedesign.com may or may not disclose their data.
If the Site becomes aware of a user’s death and has no instructions from them, SAS HOTEL DES REMPARTS commits to destroying their data unless retention is necessary for probative purposes or to comply with a legal obligation.
If users wish to exercise these rights, they may notify us by specifying the rights they want to enforce. These requests are free of charge and should be sent to Stéphane RIVES, as Manager, via email at contact@hoteldesremparts.net or by mail to SAS HOTEL DES REMPARTS, 6 Place Anatole France 30220 AIGUES MORTES, specifying in the subject line “Rights Related to Privacy Protection” or by completing the request form accessible via the following button:
In this case, users must indicate the personal data they wish to correct, update, or delete and provide proof of identity (ID card or passport). Requests for data deletion will be subject to the obligations imposed on SAS HOTEL DES REMPARTS by law, particularly regarding the retention or archiving of documents.
Furthermore, users can always update, modify, and/or verify their personal data through their account. If you no longer wish to receive newsletters or promotional emails, you may unsubscribe at any time by clicking the “unsubscribe” button at the bottom of any SAS HOTEL DES REMPARTS email.
9 – PROTECTION OF PERSONAL DATA
SAS HOTEL DES REMPARTS is committed to taking reasonable physical, technological, and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse, or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. Additionally, we protect your information offline. Only employees who need to perform specific tasks (e.g., billing or customer service) have access to personally identifiable information.
The data collected and stored via the Site is hosted by an external company, DYLOG SAM, which provides a Property Management System (PMS) software for hotel management and customer relationship management. The DYLOG SAM Hôtel software ensures the implementation of technical and organizational measures within the hotel to appropriately protect user data. Respect for your data is a priority, which is why DYLOG SAM is ISO 9001 certified.
Despite our best efforts, no method of Internet transmission or electronic storage is entirely secure. Consequently, we cannot guarantee absolute security.
If we become aware of a security breach, we will notify affected users so they can take appropriate action. Our incident notification procedures comply with our legal obligations, whether at the national or European level. We are committed to fully informing our clients of any security matters related to their accounts and providing all necessary information to help them meet their regulatory reporting obligations.
No personal information of the Site’s users is published without their knowledge, exchanged, transferred, assigned, or sold to any third parties under any circumstances.
10 – UPDATES TO THE “PRIVACY POLICY”
SAS HOTEL DES REMPARTS reserves the right to update this Privacy Policy by posting a new version on the website https://hotelscharmedesign.com. It is advisable to regularly review the website and the relevant page where the Privacy Policy is displayed to ensure you are aware of any updates.
11 – HYPERLINKS TO OTHER WEBSITES
The Site may contain hyperlinks to other websites. Under no circumstances can SAS HOTEL DES REMPARTS be held responsible for the Privacy Policy or practices regarding privacy on any third-party website.
12 – CONSENT
By using our website https://hotelscharmedesign.com, you are required to accept this Privacy Policy and the General Terms of Use by checking the appropriate boxes when providing information in order to benefit from SAS HOTEL DES REMPARTS’s services.
13 – COMPLAINTS
If you have complaints about how SAS HOTEL DES REMPARTS collects, uses, and/or processes your personal data, you can contact us initially to resolve the issue(s). If this is not satisfactory, Site users can lodge a complaint with the supervisory authorities, specifically the French National Commission on Informatics and Liberty (CNIL), via the following link: https://www.cnil.fr/fr/plaintes.
14 – CONTACT SAS HOTEL DES REMPARTS
If you have any questions regarding the Privacy Policy or how SAS HOTEL DES REMPARTS collects, uses, or processes your personal data, please contact us via email at contact@hoteldesremparts.net or by mail at SAS HOTEL DES REMPARTS, 6 Place Anatole France 30220 AIGUES MORTES.
